Service Representative Customer
Resume:
SANNI, OLAMIDE SARAH
*************@*****.*** 081******** Omole Phase 2 Lagos
PROFILE
An ambitious, conscientious and committed individual, who graduated with a B.Sc. Psychology Second Class Honours (Upper Division) and a Masters’ Degree in Social Psychology from the University of Ibadan. Skilled in research, human resource management and many areas in psychology, having acquired practical experiences in this field. CAREER OBJECTIVE
To secure a position in an organization where I can add value, contribute effectively in achieving the strategic targets set by the organization and to carry out my duties and responsibilities with utmost dedication, Integrity and honesty.
PERSONAL DETAILS
Date of Birth: 19
th
May, 1998
Nationality: Nigeria
State of Origin: Ogun
Local Government of Origin: Ikenne Local Government Area Religion: Christianity
Gender: Female
Marital Status: Single
WORK EXPERIENCE
DrugStoc E-Hub Ltd., Ikeja, Lagos Customer service representative November 2021 - Date
Receiving and processing of customer orders
Placing of customer satisfaction calls to each client after each purchase
Receiving, forwarding and processing of feedbacks from customers
Assisting in other duties as requested by manager St Augustine College Kabba, Kogi State Teacher Apr. 2018 – Mar. 2019
Prepared lesson notes on civic education and biology.
Prepared lesson plans for effective teaching and progress evaluation
Graded, recorded and managed students’ continuous assessment. sYaba Neuropsychiatric Hospital, Lagos. Intern Psychologist Jan. 2017 – Mar. 2017
Devoting 40% - 50% of time providing direct clinical services (average of 16-20 client contact hour/week),
Providing Psychotherapy, (individual and groups), intakes, crisis intervention, psychological testing and clinical consultation
Maintaining client chart and other clinical records as described in clinical policies and procedures.
Work and study scheme, University of Ibadan, Nigeria Usher Nov 2016
Escort guest and patrons to their seat
Took responsibility for enforcing any policy regarding guest behavior.
Dressed neatly and present a professional “face” to each guest. SKILLS AND EXPERTISE
Accuracy and attention to details
A good team player
Good customer service relation
Comfortable working with people of diverse background and skill level
Excellent oral and written communication skills
Proven experience of administration in a project or programme environment
Able to accept responsibility and work with minimum supervision
Ability to adjust to new and challenging situations quickly
Exceptional organisational skills and results driven
Ability to multitask in a busy and timescale driven environment
Excellent listening and questioning skills, combined with the ability to interact confidently with client to establish what the problem is and explain the solution
Interpersonal relationship skills
Practical skill in Microsoft office suite
EDUCATION
University of Ibadan M. Sc. (Social and Personality Psychology) 2021 University of Ibadan B.Sc. Psychology (Second Class Honours Upper Division) 2018
Federal Government Girls College Bwari, Abuja 2013 HOBBIES AND INTEREST
REFEREES
Volunteering
Travelling
Listening to music
Socialising/ Meeting people
Prof. Shenge, Nyitor Alexander
Professor, Department of Psychology,
Faculty of the Social Sciences,
University of Ibadan
*********@*****.***
Fasola, Sunday Adeyemi, B. Ed, MPCS
Human Resource and Development,
University of Ibadan,
**************@*****.***
Ogunwale, Joseph Adeleke
Chief Marketing Editor
Ibadan University Press
Publishing House,
University of Ibadan
**************@*****.**.**
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