Service Representative Customer

Sunita Eligate

Phone: 512-***-****

****************@*****.***

SKILLS

Strong attention to detail.

Ability to multi-task with a special attention to detail

Ability to defuse and resolve issues in a positive and professional manner

Ability to maintain the highest standards of confidentiality and display professional ethical conduct

Excellent telephone and written communication skills as well as listening skills and ability to demonstrate tact and patience with callers

Able to adhere and maintain productivity and quality standards

Handle telephone calls promptly and courteously, meeting both volume and quality service standards using a scripted knowledge base in the computer

Worked in a cloud-based solutions

Well-versed in communicating clearly and professionally, both verbally and in writing

Business Integrity Analyst Dec 2021 to present

Facebook, Austin, Tx

Current use of social media products (digital marketing/ Advertising)

Excellent work pacing (time management) skills, able to work independently

Attention to details and ensure the quality of work execution

Able to work in multiple tools/web browser windows simultaneously

Motivated, self-starter, takes initiatives, high energy, adaptable to change (new content, changing policies)

Familiar with Microsoft office (specifically Microsoft Excel) for updating

Knowledge of advertising trends to spot scams

Work with management to create efficiencies and tighten control points

Manage Workday configuration including Incident Management process

Perform integration development activities

Assist in development and maintenance of various data integrity applications.

Perform any other integration design and development activities assigned by the Project Manager.

Provide training to users across the enterprise

Reviews the work of others and provides recommendations for improvement and Manage escalations.

Execute root cause analysis research, workshops, and other methods to identify the origination of discrepancies and identify process improvement opportunities.

Plan and implement major data quality improvement efforts: including process redesign, data management policy changes, and large-scale data clean-up.

Customer Service Representative June -2018 to Dec 2021

Texas schools

Austin, TX

Contributes to process improvement by capturing voice of the customer feedback, participating in RCPS, suggesting counter measures and processing changes

Accurately handle and support customer requests for service, and product/procedural information for various types of group and individual insurance products

Research and troubleshoot discrepancies relating to transaction processing, compliance, and regulatory issues.(used internal ticketing system)

Answers incoming calls and processes orders

Resolve complex customer issues

Takes inbound phone calls for up-to 90% of assigned shift

2 +years of customer service in a call center or retail environment

EDUCATION

Master’s in arts

Bachelor’s Degree in Science

ACCOMPLISHMENTS

Best Employee award.

Status: Green Card

Contact this candidate