Center Representative Customer Service
Resume:
Candace Morel
Born Leader
Muldraugh, KY *****
********************@*****.***
I am an extremely gifted communicator.
I have the ability to reach people and communicate with people in a unique way. I am a hard working,driven,dedicated and motivated job seeker that you dont want to pass up. I can guarantee if you give me the opportunity to use my gifted abilities I can bring anything I touch to the next level.
Work Experience
Remote Administrative Assistant
BENANDBRAX INCORPERATED - Louisville, KY
February 2021 to January 2022
• Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers
• Maintain utmost discretion when dealing with sensitive topics
• Manage travel and expense reports for department team members
• Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management
• Opened, sorted, and distributed incoming messages and correspondence
• Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
• Recorded, transcribed and distributed minutes of meetings
• Answered multiple phone lines
• Utilized Microsoft Office Suite
• General office administration including filing, faxing and scheduling Shift Leader
Walmart Fulilment Center - Shepherdsville, KY
September 2019 to February 2021
• Train associates on arranging incoming deliveries in designated storage areas.
• Trained associates on performing warehouse duties using pallet jacks,scanners,and computers
• Reading and deciphering which orders need to be short shipped.
• Problem solving.
• Train associates how to process returned items and return the items for re sale back to stock.
• Trained associates on locating and extracting merchandise from shelves and storage areas.
• Inspecting the merchandise for damage, flaws, and irregularities.
• Train associates on how to Package the merchandise for delivery.
• Train associates on how to transport the packed items to the delivery trucks.
• Give workers detailed feedback on their level of performance most especially when they are not performing up to company expectations, in order for them to sit up and do better.
• Constantly inspect all work equipment to identify shortages and damages, and relate findings to management for quick resolution to enable smooth flow of operations.
• Place order for new equipment as directed by management.
• Step in to resolve conflicts that may arise between workers on site, and exhibit good sense of judgment.
• Work as the middleman between management and workers to facilitate good communication.
• Ensure that inventory count is carried out on time. Remote Call Center Representative
SaviLinx - Remote
May 2018 to July 2019
• Coordinates claims electronically and via telephone.
• Handles eligibility inquiries and all lines of business.
• Meets established goals for call center metrics in Service Level Agreement (SLA) goal
• Ensures first call resolution through problem solving and effective call/email/chat handling.
• Meets demands for privacy, confidentiality, precision.
• Documents all customer information, communications in Customer Relationship Management (CRM) system.
• Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
• Provides mentoring, training, and development to other CSRs as needed. Owner/Operator
BCR Custom Installations LLC - Remote
May 2008 to May 2016
Manage clients accounts and keep them updated on the status of their jobs. Participate in meetings and provide input and updates on the business processes and procedures. Preparation and management of the overhead budgets and forecasts Executed daily operations of maintaining quality customer service. Supervised the Installation of quality cabinets and granite countertops in the customers homes in a timely matter.
Maintained a safe and neat work environment.
Schedule times for installing or repairs.
Maintained record of all orders and inventory.
Presented business plan to contractors and collected payment. Answered all calls and maintained all book keepings and records tax forms and all office management operations.
Education
Associate desgree in Business Management
University of Southern Mississippi - Hattiesburg, MS August 2008 to May 2011
High school diploma or GED
Skills
• Remodeling
• Microsoft Word
• Microsoft Office
• Tax Experience
• Office Management
• Warehouse Experience
• Shipping & Receiving
• Order Picking (2 years)
• Packaging (2 years)
• Construction (3 years)
• Inventory Control
• Materials Handling
• Leadership
• Sales
• Order Picker
• Pallet Jack
• Construction Management
• Forklift
• Shift Management
• Project Management
• Employee relations
• Transcription
• Typing
• Conflict Management
• Customer service
• Relationship Management
• Customer Relationship Management
• Multi-line Phone Systems
• Salesforce
• Budgeting
Certifications and Licenses
2. The Board of Certified Safety Professionals' Safety Trained Supervisor certification
Present
1. The American Heart Association's Heartsaver Bloodborne Pathogens certification
Present
4. The National Association of Safety Professionals' Certified Safety Manager Certification
Forklift Certification
Additional Information
OSHA 10
OSHA 30
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