Customer Service Administrative Assistant
Resume:
SHAWNEA M. BROWNE
PROFESSIONAL SUMMARY
To proficiently, responsibly and punctually perform all tasks assigned as required by my employer in the interest, development and character of the company, as well as to personally advance myself in order to provide the best services.
CONTACT
PHONE:
EMAIL:
****************@*****.***
HOBBIES
Photography
Working with children and young people
Charity & Volunteer work
Motivational speaking
EDUCATION
University of the Southern Caribbean
Maracas, St. Joseph
January 2016 – May 2021
BSC Psychology
WORK EXPERIENCE
Ministry of Education – Special Education Instructor II
April 2019 – January 2022
Duties and responsibilities included:
Teaching and re-inforcement, creativity, use of resources to accommodate students’ specific needs, logs and reporting, adhering to holistic needs, academic guidance, patience, use of Microsoft Office.
Marabella Family Crisis Center – Trainee/Counsellor
July 2020 – December 2020
Duties and responsibilities included:
Interviewing, assessing and listening to clients, field work in the community, hamper/clothing/food distribution drive, filing and other administrative duties, referrals and casework activities.
Mc Donald’s – Cashier/Customer Sales Representative
July 2015 – April 2019
Duties and responsibilities included:
Cashiering, food and drink preparation, displaying of exceptional customer service, rapport building, working with teams, communication, resolving concerns.
SKILLS
Microsoft Office * Strong work ethic
Time management * High level of integrity
Ability to meet deadlines (Fast paced environment)
Administrative & Clerical Skills * Communication
Customer Service * Organization
Strong work ethic * Reporting & Filing
Conflict resolution * Flexible & Adaptable
Patient and Empathetic * Good listening skills
CERTIFICATES
8 CXC O’LEVELS
ADDITIONAL SKILLS/TRAINING
Telephone Etiquette & Improving Communication Skills Workshop - T&T Business Etiquette & Protocol Specialist Ltd (2019)
6 Key Qualities of an Administrative Assistant Workshop – T&T Business Etiquette & Protocol Specialist Ltd (2019)
REFERENCES
LAVERNE HALL-PARRIS – TEACHER II
CONTACT: 799-5771 REG # 56441
ALEAH THOMAS – MANAGER (MC DONALDS)
CONTACT: 360-5299
DARCELLE ARINDELL - NURSE
CONTACT: 490-7151
Contact this candidate