Office Assistant Customer Service

Rita O’Neill

*** **** ********, ***********, **, L5V 2R2 – 905-***-**** – **********@******.***

Objective

Dependable and dedicated individual seeking an administrative position. Offers 17 years of strong competency in records management, and keen eye to detail to improve overall efficiency.

Experience

Administrator, Invoicing

BBS Building Services Inc, Toronto, ON

December 2017– Present

Responsible for creating comprehensive invoicing reports for management and ensuring all orders are accurate.

Responsible for checking each invoice for accuracy and maintaining invoicing log

Research and gather necessary information for completion of invoices

Print, separate and distribute invoices to appropriate department

Ensure clients are up to date by including memos with the appropriate invoice

Serve as backup for office assistant; answering calls from main multi-line telephone system

Occasional customer assistance via telephone or email

Office Assistant

BBS Building Services Inc, Toronto, ON

February 2005 – December 2017

Responsible for efficient and smooth day-to-day operations of the office.

Customer Service, answering the phone and email

Received and directed incoming calls

Ordered and maintained office supply inventory

Shipped and received small parcels

Logged and filed completed work orders

Assisted in collection and logging of payroll data

Sorted and directed mail

Customer Database Assistant, Credit Collection

The Associates

2001-2003

Responsible for providing assistance with credit accounts.

Interacting with customers on a daily basis

Ensured all data was well maintained and organized

Accomplishments

17 years of administrative experience

Internal company growth

Mentor and trainer for new employees

Key Skills and Competencies

Fluent in written and spoken English

Proficient in Microsoft Word, Excel, and Outlook

Ability to multitask and manage conflicting demands

Strong organizational, administrative and analytical skills

Ability to prioritize

Knowledge in HVAC/Plumbing industry

References

Reference name, Company

Available upon request.

Contact this candidate