Reservation Agent Customer Service

Florence TINTIN

Personal Information

Address: **** ** *** ******

Apartment C510

North Miami, Fl 33161

Tel: 305-***-****

Email ID: ********.******@*****.***

Career Objective

Seeking a position as a FRENCH and ENGLISH speaking. Summary of Qualifications

• Fluent in two languages - English and French (read, write and speak)

• 20 years of work experience

• Strong interpersonal skills

• Positive attitude and adaptable to change

• Excellent written and verbal communication skills

● Computer Skills

• Proficient with Microsoft Suite - Word, Excel,Internet and MS Windows

• Knowledge of hardware - PC, MacBooking software (Merlin, IDISO, Nexus, Sun wing), CRM software such as sales force, Sales software (QuickBooks). Professional Experience

September 2018-Today: Surville Enterprises Corp. French Wine Impor- ter.

Compliance business coordinator

-Knowledge of TTB sourcing requirements.

-Processed registrations and renewals of alcohol Brands and licenses in all the States.

-Submitted States reports.

-Submitted CBMA files and customs documents.

-Permanent Legal support to the Sales Team, Wholesalers and French Wineries. Commercial business coordinator

-Negotiated quotes with several freight forwarders.

-Processed domestic, DI, and DDP orders.

-Experienced with Accounting tasks: invoicing, credit Memos, bailment orders.

-Sent marketing materials to wholesalers, magazines and sales team. June 2018-September 2018: Resort Advantage (Miami ); Reservation agent

-Responded to inquiries.

-Provided quotes.

-Booked vacations on behalf of the customer.

-Received calls and e-mails from VIP customers.

March 2017-Mai 2018: L’Atelier Gourmet Wholesale Bakery and ingredi- ents distributor (Miami): sales representative

-Seeking new professional customers (mostly executive chefs of hotels, restaurants, country clubs, catering companies etc…

-Organize tasting with the samples.

-Taking orders and forward the inquiries to the ofHice manager.

-Responsible for recovery.

-Making punctual deliveries.

-Maintain a good business relationship with the customers (verify their satisfaction, communicate about new products, evaluate their needs and advise them about the ap- propriate products).

October 2015 till February 2016 : Agence IMMO.GP Saint-François Guadeloupe (French west indies): Real Estate Agent

-Assisted in creating and distributing marketing materials (newspaper, real estate websites…).

-Assisted patrons with general company inquiries.

-Arranged and closed sales.

-Maintained relationships between prospective buyers, the bank organizations and notaries.

October 2011- November 2014: Agence AGETIS Baie-Mahault Real Estate Sales Manager

-Managed a sales team

-Analyzed customer feedback, Maintained company sales and customer service guidelines

-Adjusted customer service policies based on client feedback Educational Qualifications

● Degree in International Business. Lycée Jean-Zay Aulnay-Sous-Bois

(suburb of Paris) in 2004.

● High School diploma with the economic and social specialty. Lycee Léonard De Vinci High School Tremblay en France (suburb of Paris) in 2000.

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