Sales Associate Customer Service
Resume:
Jessica Hunsaker
Worldwide Management Experience
Corpus Christi, TX 78414
*******.********@*****.***
Extensive management experience in all aspects of retail and sales. Interested in a new career opportunity to utilize and extend my skillset within an increasingly competitive market. Asset potential with an extensive background in both civilian and military sales operations while always striving to provide an exemplary customer experience within any corporate model. An open learning curve and excellent teaching capability for quick processing in busy environments. Willing to negotiate any and all scheduling availability.
Authorized to work in the US for any employer
Work Experience
Custom Framing Manager
Michaels - Corpus Christi, TX
January 2021 to August 2022
As Custom Framing Manager I was responsible for the day to day operations of the Framing Department. This included but was not limited to;
• Customer experience
• Sales
• Design to finish of custom frames and components.
• Supply procurement
• Overhead Cost
• Analyzing sales margin reports
• Effective sales forecasting
• Profit and loss reports
• Able to interpret, comprehend, and effectively train other Team Members in the utilization of Company wide scorecard reports.
Customer Experience Manager
Michaels - Chesapeake, VA
November 2015 to December 2020
As Customer Experience Manager I was responsible for all scorecard metrics of customer experience from entrance to exit at one of the top grossing Michaels within the company. This included but was not limited to;
• Store cleanliness
• Speed of checkout
• Associate experience
• Greet and escort training
• Overall customer satisfaction as measured through VOC surveys
• Oversaw company implemented rewards program
• Team member training
• Opening and closing responsibilities
• Vendor inventory receipt
• Assessment of store damages and associated reports
• COVID-19 control implementation and execution
During this time I was cross trained to stand in as any management position for extended duration with all responsibilities including;
• Store Manager
• Night merchandising and replenishment manager
• Operations manager
Sales Associate
Nexcom Navy Exchange Service Command - Pearl Harbor Naval Station, HI May 2013 to November 2014
As a sales associate I was responsible for;
• Stocking inventory
• Planograms and merchandising
Cash Cage Supervisor
Navy Exchange Lakehurst - Lakehurst, NJ
July 2009 to February 2013
As Cash Cage Supervisor I was responsible for;
• Bookkeeping
• Bank Deposits
• Till balances and placement
• Over/Short reports
• Cashier cash handling training
• All associated store financial reports
During this time I was cross trained as a US Military Uniform Specialist which included;
• Fit and measure
• Custom ordering
• Rank and position recognition
• Award placement and recognition
• US Military uniform codes
Customer Service Representative
Navy Exchange - Yokosuka Japan
September 2004 to August 2005
Maintaining Customer Service Counter
Exchanges, Refunds, layaways
Assisting customers with any and all questions, or concerns and providing over all impeccable customer service.
Assistant Store Manager
Magnet Max/ Bay Retail Enterprises - San Diego, CA July 1999 to January 2004
As Assistant Manager I was responsible for all aspects of store management and operations. Education
College in General Studies
Cuyamaca College - El Cajon, CA
September 1999 to June 2001
High school diploma in General Studies
Monte Vista High School - Spring Valley, CA
September 1996 to June 1999
Skills
• Retail Management (10+ years)
• Sales Management (6 years)
• Retail Sales (10+ years)
• Loss Prevention (4 years)
• Store Management Experience (10+ years)
• POS (10+ years)
• Planograms (10+ years)
• Assistant Manager Experience (8 years)
• Inventory Control (10+ years)
• Merchandising (10+ years)
• Pricing (10+ years)
• Upselling (2 years)
• Profit & Loss (5 years)
• Cash Handling (10+ years)
• Payroll (4 years)
• Procurement (6 years)
• Salesforce (6 years)
• Accounts Receivable (6 years)
• Operations Management (5 years)
• Management (10+ years)
• Financial Report Writing (4 years)
• Bookkeeping (8 years)
• Forecasting (2 years)
• Budgeting (2 years)
Languages
• English - Expert
Military Service
Branch: United States Navy
Service Country: United States
Rank: No rank- Spouse
November 2002
Although not active duty military I have continued to dedicate to and supported a 19+ year Military career. Supporting every aspect including PCS orders, deployment and home port changes, command functions in conjunction with family readiness groups and kept two children, multiple family pets and countless relocated plants alive and thriving.
Certifications and Licenses
Gold Certified Framer (Michaels)
January 2021 to Present
Certified to design, order, construct, and finish custom art work frames. Includes sales, POS recommendations and customer experience knowledge. As management payroll, supply procurement, safety and cost analysis for day to day operations. Groups
Military Family Readiness Group
April 2013 to November 2015
As Secretary for a remote submarine command’s family readiness group I was responsible for;
• Minutes
• Command event organization and execution
• Family member recognition and award program
• Classified ship movement information management
• Command homecoming event planning and logistic support
• OMBUDSMAN assistant
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