Vignesh Ramalingam R.

969-***-**** adsf2k@r.postjobfree.com Shollinganallur 12.04.1994

LinkedIn : https://www.linkedin.com/in/vigneshramalingam1207 CAREER

OBJECTIVE

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. KEY SKILLS

PROFESSIONAL

EXPERIENCE

Desktop Support Engineer L2, SixSigma Soft Pvt Ltd., Client Location in TCSL, Chennai. July 2021–Aug 2022 (1 Year and 1 Months)

End-User Support and Remote Support

Interacting with the supporting team to create and modify software packages

(Package team) and with the Software Center team (SCCM) for deployment.

Working knowledge of Active Directory Server in order to manage end-user details, GPO creations, updates, and so on.

Working knowledge of creating and modifying PowerShell Cmd Scripts in Active Directory server to find or generate new reports for client needs.

Interacting with the Security team to update or create a new GPO for URL blocking and Allowing on Production machines.

Interacting with the project and application teams to create and modify GPOs in UAT, Dev, and Prod.

Providing end users with Privilege permission for their needs and creating rules on the beyond trust server for the concern.

Updating server application patches in beyond trust server with the support and coordination of the application team

Working knowledge of IE redirection to edge activity in Active directory with the support of the MS team for application team requirements

Working on hardware and software issues, as well as coordinating with vendors to resolve issues within SLA time frames.

Knowledge of ITIL Policies and Procedures, especially Incident, Request, Knowledge Problem, and Change Management.

Office 365 applications such as Word, Excel, PowerPoint, and Outlook

Have practical experience with vulnerability, risk, task, and patch management.

Have experience with OS package deployment, domain activity, and asset management with the Inventory team.

Updating and installing patches in end user machines via software centre with the assistance of the SCCM team

Coordinating resolutions with vendors for issues

Analyzes issues independently, recommends software installation, and also works in system application and web-application support.

Experience in creating knowledge transfer documents for clients and internal teams

Server Handling

Knowledge in Networking, ISP

Technical Hardware

Windows Server

IT-HelpDesk, Desktop Support

Basic Knowledge in VMWare

PROFESSIONAL

EXPERIENCE

Desktop Support Engineer, Sensoft Solutions Pvt Ltd., Client Location in VA Tech Wabag Ltd, Chennai. December 2019–June 2021 (1 Year and 6 Months)

Remote Support and End-User Support.

Ticketing tools handling like Service Desk, Service Now.

Remote application support in Team Viewer, VNC, Any Desk, Remote Utilities, Ultra Viewer, Etc.,

Working with supporting team to create, modify Zimbra and Exchange and Office 365 Mail account.

Knowledge in AD tools to manage the End- User details, GPO update, etc.,

Add, Modify the details in DHCP Server and also manage the DHCP Server.

Working on switches, routers, AP and other network related issues.

Knowledge in TCP/IP, VPN and Firewall related applications.

Working on Hardware related issue and also coordinate with vendor and resolved the issue’s.

Hardware and Software related troubleshooting and deploying.

Send the daily, Weekly report of user Requests & Incidents tickets to Up line.

Independently analyzes issues, recommends software installation and also working in system application and web-application supports.

Ensure the team balances its priorities and resolved tasks within SLA.

Review progress status every day and thereby to coordinate with team members to complete the same.

Asset Management and invoice processing with Procurement teams.

Review the purchase order and contract, generating quotation, create the Invoice, checking Repair capability, customer Follow-up for repair queries, status report preparation, Warranty check maintenance.

Submit the Weekly MSI Report with Up line, Immediate and with Team members.

Generate meeting Links to the requested teams and also make meeting on time and coordinate with user on phone to connect meeting on time without issue.

Knowledge in VC Meeting related issues and Installing the new VC Equipment’s.

VC applications support in Zoom, Blujeans, WebEx etc.,

Network, Individual and Common Printer installation and troubleshooting.

Assembling, troubleshooting and Maintaining Computer hardware and software’s related issues.

Business Associate, Altruist customer management Pvt Ltd., Chennai. December 2017-December 2019 (2 years)

Update Bill Plan and modify Customer Basic Information I.e. Name, Mobile Number and Plan.

Knowledge all types of Telecom Frauds in multi services environment.

Interact with impacted business areas to ensure accuracy and quality of future state processes being developed, Identification and resolution of project issues and risks.

Built long-term customer relationships and advised customers on purchases and promotions.

Determined customer needs by asking relevant questions and listening actively to the responses.

Communicated all store initiatives and promotions to customers to generate return business.

Check with Customers & Store works regards his requests and close the issue’s.

PROFESSIONAL

EDUCATION

Mca (2015-2017) Krishnasamy college of Engineering and Technology, Cuddalore with 7.88%

Bca (2011-2014) Thiruvalluvar Arts and Science College, Cuddalore with 68.80%

HSC (2009-2011) St. Paul’s Matric Hr. Sec School, Neyveli with 53.0%

SSLC(2005-2009) NLC Hr. Sec School, Neyveli with 66.6% PROJECT Intelligences Id’s System

An Admin in this project can add, delete, and update Employee and Payroll details in the database. Their information is saved on the server and can be accessed by their employees via their website using their employee user name and password. Dance Academy

We can add, update, and delete the student's details under their academy in this project, and students can also view their Choreographer details and Events details in their Academy Web Portal.

PERSONAL

DETAILS

DECLARATION I hereby declare that all of the information provided above is correct to the best of my knowledge.

Date: Yours Sincerely,

Location: VIGNESH R.

Permanent address: 316, Kesavanarayanapuram,

Thambipettai, Kurinjipadi-607301

Languages Known: Tamil, English

Gender: Male

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