Customer Service Office Manager

Kay Ann James

Fort Lauderdale, FL ***** • 516-***-**** • **********@*****.***

Professional Summary

To gain employment with a company, or institution, that offers a consistently positive atmosphere to learn and to utilize qualifications and skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Flexible team player

Expert in customer relations

Strong organizational skills

Effective time management

Accounts payable and accounts receivable

Payroll Administration

Office Supplies and Inventory

Intuit QuickBooks

Travel Arrangement Management

Invoice and Payment Tracking

Work History

Caregiver, 02/2022 to Current

Sharna Cunningham – Fort Lauderdale, FL

Assisted with dressing guidance, grooming, meal preparation and medication reminders. Assisted clients with daily living needs to maintain self-esteem and general wellness. Built strong relationships with clients to deliver emotional support and companionship. Cleaned house, ran errands, and managed laundry.

Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Assisted patients with self-administered medications. Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Provided safe mobility support to help patients move around personal and public spaces. Transported individuals to events and activities, medical appointments and shopping trips. Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

Recognized and reported abnormalities or changes in patients' health status to doctors. Home Health Aide, 09/2021 to 01/2022

Treasure Care Independent Living Facility – Tamarac, FL Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Provided mobility assistance such as walking and regular exercising. Completed entries in log books, journals and care plans to accurately document and report patient progress.

Assisted disabled clients to support independence and well-being. Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness. Followed nutritional plans to prepare optimal meals. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Developed rapport to create safe and trusting environment for care. Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Administered medication as directed by physician.

Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Supported families through difficult times by offering emotional support and education on important care tasks.

Improved patients' comfort with massage and application of topical treatments. Constructed cognitively stimulating activities.

Cleaner, 09/2019 to 09/2021

Clean Slate – Apopka, FL

Used time management and efficient cleaning methods to meet deadlines. Handled equipment, chemicals and materials properly and with caution. Emptied trashcans and transported waste to collection areas. Organized and used industrial cleaning products following strict safety procedures. Worked alongside other cleaners to complete jobs in corporate office buildings. Delivered quality customer service to address urgent needs and cleaning requests. Office Manager/Accountant, 06/2017 to 05/2019

Excelis Hospitality Construction – Ocoee, FL

Maintained computer and physical filing systems.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Coordinated special projects and managed schedules. Compared vendor prices and negotiated for optimal savings. Sourced vendors for special project needs and negotiated contracts. Cashier, 02/2015 to 06/2016

Caribbean Sunshine Bakery – Orlando, FL

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers locate items and complete purchases. Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns. Teller, 04/2008 to 07/2010

First Financial Caribbean Limited T/A Quik Cash – Georgetown, Cayman Islands Created new accounts and updated existing accounts. Sent and received orders, 300 per day on average.

Balanced cash drawer,

Stocked supplies for customers and personal teller station. Maintained friendly and professional customer interactions. Assisted with nightly deposits.

Filed all receipts.

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Processed customer transactions promptly, minimizing wait times. Answered customer inquiries regarding account, transaction history, and services charges. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

Associate of Applied Science: Accounting, 2012

Suffolk County Community College - Brentwood, NY

GPA: 3.8,

Member of the Honors Society

Member of the Dean's List

Certificate: Level 1 Accounting, 2007

H.E.A.R.T. Trust NTA - Jamaica

Awarded Positive Attitude

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