Marcella Eady

404-***-**** • adsf10@r.postjobfree.com • Morrow, GA 30260

Dependable Health Information Specialist with 20-year track record of success in medical records management. Focused on delivering exceptional results through strong time management, communication and team work abilities. Summary

Skills • Medical recordkeeping

• Release of Information

• Communications

• ICD-10 Coding

• Charting

• Electronic Medical Records

• Telephone Etiquette

• HIPPA Compliant

• Problem resolution

• MS Office

• Team building

• Electronic document preparation

• Records management

• Document distribution

03/2020 - 04/2022

Document Management Specialist, United Healthcare Group, Atlanta, GA 03/2019 - 10/2020

Client Service Representative, Ciox Health, Alpharetta, GA Experience

Managed document processes through scanning, filing and transmitting while following all standard procedures.

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Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.

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• Identified errors and suggested appropriate edits.

• Completed documents and work requests according to company standards. Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.

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Scanned and cleaned up documents using OnBase, Epic, Athena, Eclinical Works, Cerner, MedHost and Meditech

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• Verified accuracy and integrity of supplied data against established standards. Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.

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Completes release of information requests including retrieving patient's medical charts and returning charts, copying scanning medical records accurately and correctly, according to requests, established procedures and established standards of quality and productivity; and electronically transmits medical record to processing operations.

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Validates requests and authorizations for release of medical information according to established procedures and HIPPA guidelines.

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Receives incoming requests by opening mail, assisting walk-ins and telephone inquires and retrieving facsimile inquires ina timely manner.

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Performs quality checks on all work to assure accuracy of the release, confidentiality and proper invoicing

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• Pulled patient records and transferred information to appropriate parties. 04/2018 - 03/2019

Medical Records Specialists/Medical Coder, Riverwoods Behavioral, Riverdale, GA

04/2010 - 04/2018

Health Information Generalist/Medical Coder, Ridgeview Institute, Smyrna, GA

• Improved customer satisfaction by finding creative solutions to problems.

• Recognized by management for providing exceptional customer service. Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.

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• Accepts new assignments and willing to meet business needs. Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.

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• Coded medical observations and professional services delivered for each patient. Read through patient health data, including histories, physician diagnoses and treatments to gain understanding for coding purposes.

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Carefully coded disease and injury diagnoses, acuity of care and procedures in inpatient setting.

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Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.

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• Maintained electronic medical records for all clients

• Logged all request for medical information on a spreadsheet using HMS (Medhost) Responds to requests for patient records, both within the facility and by external sources, retrieving and transferring them appropriately.

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Performed other clerical tasks as needed, such as answering phones, faxing and patient chart check in for admission and discharge

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Carefully coded disease and injury diagnoses, acuity of care and procedures in inpatient setting.

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Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records.

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• Coded medical observations and professional services delivered for each patient.

• Communicated with healthcare personnel, including practitioners to promote accuracy.

• Obtained medical records for chart copying, locating missing charts, filing loose paper work. Carefully reviewed medical records for accuracy and completion as required by insurance companies.

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Management of dictation from transcription service for any discrepancies in documents typed.

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Audit timeliness of dictated repots and process release of information to certain insurance providers each month.

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• Respond to safeguarding patient records and ensuring compliance with HIPPA standards. Comply with all legal requirements regarding coding, ROI and all areas of the HIM department.

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07/2022

Certified Release Of Information Specialist

09/2009

Associate Of Arts, Healthcare Administration

University Of Phoenix, Tempe, AZ

Education And

Training

03/2006

Diploma, Medical Billing And Coding

Javelin Technical College, Morrow, GA

Bachelor Of Science, Healthcare Administration/Health Information University Of Phoenix, Tempe, AZ

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