Customer Service Center I
Resume:
Shane Young
818-***-**** **************@*****.*** Bakersfield 93304
CAREER OBJECTIVE
I am a very detail-oriented individual with an interest in technology and customer service. I have been working in the kitchen industry for many years and believe that I have exceptional people skills, time management skills, and the ability to work well under pressure and make sure that my team can step up to the plate to get any task done in a timely manner.
EXPERIENCE
LINE COOK/ EXPEDITER, Bakersfield, CA
Maui Pho, March 2021-July 2022
• Prepared sauces and garnishes to add flavor to dishes.
• Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions.
• Utilized grills, fryers and ovens to heat food to appropriate serving temperatures.
• Memorized restaurant recipes to accurately and quickly prepare dishes. BUSSER, Stocker Bakersfield, CA
Hodel's Country Dining, March 2018-April 2020
• Hodel's Country Dining is a country buffet style restaurant with many on site private dining halls
• Specializing in customer service, catering, and home cooked food As a Busser, I oversee that our customers needs are met and exceeded, provide assistance to servers and hostesses when needed, ensuring the restaurant is clean and sanitized, and making sure that the manager can trust me with any task that needs to be handled
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• Also worked here briefly during my junior year in high school before my family moved from December RECYCLER, Simi Valley, CA
CRV Only Store, July 2017-October 2017
At CRV Recycling Center I helped customers separate, bag, and weigh their recyclables and then after they received their payment we would take the bags to the back and sort them into larger bagged sections and then help the driver load the materials onto the truck for delivery to the plant
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The main responsibility of working here was making sure weights were correct, you were kind to all guests and customers, and the ability to maintain a clean and organized store front.
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AIRLINE AGENT, North Platte, NE
Trego Dugan Aviation, Counter Services, February 2017-May 2017
• As an airline agent I would get customers their boarding passes, tag their luggage, and print off their tickets Once we had checked in all of our passengers we would map out and distribute the bags to specific parts of the plane so that the weight and balance would be set to where the plane could fly at its best condition
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I was also trained to marshal in and out airplanes, and would have to call DIA to coordinate arrival times with the rest of the staff
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Definitely was a fun and interesting job but when the school semester ended I was set on moving back home to California.
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EDUCATION
January 2017
HIGH SCHOOL DIPLOMA, Thedford, NE
Thedford Highschool, May 2016
ADDITIONAL SKILLS
Food Preparing, Plating And Presentation Menu Item Memorization Sanitation Standards Compliance Server Communication Portion Management Teamwork And Collaboration Team Coordination Food Allergen Safety
REFERENCES
MELVIN CAMPOS Hodels
Manager Previous Manager
*.******@******.***
BLAKE MATSUDA CRV Only
Supervisor Old Coworker/ Supervisor
************@*****.***
DEVIN GILFILLAN Hodels
Server Coworker
****************@*****.***
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