Customer Service Property Manager

JANICE GARRETT

*** ******* ** *** ***, Memphis, TN, 38104-4804, US • 936-***-**** • *******.*******@***.*** Regional Property Manager with solid experience managing all phases of multifamily assets. Brings 26+ years of relevant experience in managing properties. Results-oriented leader with proven ability to increase revenue while meeting owner's goals and objectives. Experience with high-rise communities, distressed properties, luxury apartments, conventional, HUD, LIHTC, rehab, renovation projects, property acquisitions, and due diligence. Excellent interpersonal skills with the ability to train and motivate others with a strong emphasis on customer service and management. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of managing properties, residents, and employees. Motivated to learn, grow and excel in the industry. Property and staff management

Highly professional

Collaboration

Detail Oriented

Resident Retention

Leasing and sales

Administrative and Human Resources abilities

Customer service

Marketing and advertising

Vendor management / Contract negotiation

Financial budgeting and reporting

Credit and collections

Multi-Task Management

Communications

Tenant and eviction laws

Real Estate, Real Estate License 2020

Success Real Estate School Memphis, TN

Some college (No degree)

Angelina College Lufkin, TX

CAM Certification 2001

National Apartment Association Arlington, VA

Tax Credit Certified Specialist 2014

Apartment Association-Greater Memphis, TN

Community Manager January, 2017 to Present

Talus Properties, Inc. Memphis, TN

Responsible for day-to-day operations

Marketing

Lease-Up

Effectively manage a 6-person team that includes maintenance, office personnel, housekeeping, and security. Assisted the team during construction, interior renovation, and property rehabilitation projects. Regularly inspect the buildings, vacant units, and common areas to identify repairs and/or potential problems. Accurately managing phone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-ins and move-outs.

Increased tenant retention by resolving issues in a timely manner. Implemented automatic renewal policy, and increased renewals drastically. Market Analysis

Increased NOI by increasing rent and managing expenses. Professional Summary

Skills

Education

Work History

Regional Property Manager January, 1996 to January, 2017 H Stephens Properties Memphis, TN

In charge of day-to-day operations for 9 properties. Effectively managed a portfolio of 9 properties between Texas and Tennessee, consisting of 1000+ units, and more than 30 employees, which included maintenance, and office personnel. Managed employee relations, providing ongoing training and coaching on best practices and protocol, and conducting performance reviews. Was in charge of disciplinary actions, performance appraisals, and employee terminations. Analyzed and evaluated financial statements on a monthly and quarterly basis. Reduced operating costs by implementing cost-controlled procedures. Managed property budgets, reviewed invoices, and kept track of costs.

Office audits, bank audits

Promptly and appropriately handled tenant complaints. Responded to messages and inquiries from various parties and used well- developed active listening and open-ended questioning skills to promote quick issue resolution. Promoted positive company and owner relationships through proactive attention to concerns. Evaluated and recommended changes in rental pricing strategies to stay competitive in the market. Local, state, and federal compliance

Conducted inspections of the grounds, buildings, and equipment on the property in order to identify maintenance issues and coordinate timely repairs.

Lease up to 100% in less than a year

Maintained 100% Occupancy and 100% rental collections during the 2020 Pandemic 2019 Best Apartment Community, Memphis Most

2019 Diamond Achievement Award - Best Apartment Community, Memphis Apartment Association 2020 Best Apartment Community, Memphis Most

2021 Best Apartment Community, Memphis Most

Finalist for 2022 Best Apartment Community, Memphis Most - winner will be announced in October 2022. Accomplishments

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