Dist Tourism

KABITA THAPA

789-***-**** **************@*****.***

Roing

Pin:792110

Dist: lower Dibang Valley(Arunachal Pradesh)

Wellness Guest Relations Executive

Professional at all Times Positive Attitude

Professional Period

June, 2017 with Escenza Wellness LLP in varies destinations; Hotels& Resorts for six months.

working with the Atmantan Wellness Resort,Palse,Mulshi from July 2018 till date.

Professional Experiences

Maintained organisation of the Spa Reception area equipment, furniture, lighting & Spa brochures.

Answered and inbound phone calls.

Maintained Spa & Salon appointment calendar organised therapists and scheduled appointments using available software and manual.

Assisted clients and escorted them to correct destination; rooms, offices/ meetings rooms

Handle general information and data, delicate situations such as client requests, special needs and complaints.

Assisted team with reception details, greetings guests and making sure operations ran smoothly.

Created welcoming atmosphere for all guests and visitors

Promoted Retail products.

Guided the guest needs when making reservations and up-sells.

Communicated all changes, cancellations and additions to spa team members.

Computer Knowledge

Microsoft, Excel, Email, etc

Spa billing software; ResortSuit

Qualification

Completed 12th from Government Higher School

Completed 6 months Diploma course in travel & Tourism hospitality

Management from Orian Eduteach Kolkata.

Completed Spa Guest Relations Executive course & Theoretical therapies

Personal Detail

Language: English, Hindi, Nepali

Nationality: Indian

DOB: 17/04/1995

Height: 5.2ft

Declaration: I hereby declare that all information given above is correct & true to the best of my knowledge.

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