Customer Service Representative

JM

JENNIE MCCLAMY

**.****@*******.*** 919-***-**** Durham, NC 27703

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.

Skills

• Customer Support

• Inbound and Outbound Calling

• MS Office Proficiency

• Customer Data Confidentiality

• Courteous with Strong Service Mindset

• Multitasking and Prioritization

• Customer Account Management

• Customer Service

• Understanding Customer Needs

• Creative Problem Solving

• Verbal and Written Communication

• Order and Refund Processing

• Upbeat and Positive Personality

• Efficient and Detail-Oriented

• Calm and Professional Under Pressure

• Responding to Difficult Customers

• Issue and Complaint Resolution

• Computer Skills

• Multi-Line Phone Systems

• Excellent Attention to Detail

• Billing Adjustments and Refunds

• Team-Oriented and Cooperative

• Policies and Procedures Adherence

• Call Volume and Quality Metrics

• Computer Proficiency

• Strong Analytical and Problem Solving Skills

• Patient and Empathetic

• Merchandise Orders and Exchanges

• MS Office

• Teamwork and Collaboration

• Product Recommendations

• Microsoft Exchange

• Time Management

• Microsoft Office

• Software Troubleshooting

• Verbal Communication

• Problem Resolution

• Quality Assurance

• Building Customer Trust and Loyalty

Experience

Lowes Home Improvment Durham, NC

Customer Service Associate

01/2021 - Current

• Reviewed account and service histories to identify trends and resolve issues.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Addressed inquiries, resolved customer issues and managed customer relations.

• Assisted customers with making payments or establishing payment plans to bring accounts current.

• Educated customers on special pricing opportunities and company offerings.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Education and Training

Grantham University Lenexa, KS

Associate of Science in Health Administration

Expected in 09/2023

James Madison High School Norcross, GA

High School Diploma

02/2015

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