Customer Service Billing Specialist

BRANDY C. CAYTON

*** ********* *** *** ** . Phone: 919-***-****

Chapel Hill, NC 27516

CAREER SUMMARY

Over 10 years of operational management and administrative experience

PROFESSIONAL EXPERIENCE

Aflac

August 2016 to current

Sales agent for group insurance benefits.

Responsibilities include cold calling, setting up groups and enrolling employees with supplemental benefits. Help individuals file claims.

Blue Cross Blue Shield, Durham June 2006 to July 2014

January 2009 to July 2014 January 2009 to July 2014

Presidents Club Agent Contact Center.

Responsibilities included providing excellent support and knowledge of insurance practices (Health, Dental, and Life Products) to our selling agents, process changes, auditing, claims readjustments, billing issues, Maintain all agent needs in a timely matter.

June 2006 to July 2009

Enrollment & Billing Specialist, Small Group Enrollment

Responsibilities included processing new group enrollments and renewals (Health, Dental and Life products) via the Blue Quote/Rating Interface systems. Assuring accuracy of the group level information so that member enrollments and maintenance is processed accordingly. Assuring accuracy of the life paperwork sent to Saegis. Meeting corporate ID card and bill production goals. Working with field staff, producers and group administrators through email and phone contact regarding group/member information.

Armadillo Grill, Carrboro March 2006 to June 2006

Manager

Was enrolled in their manager trainee program

Responsibilities included opening and closing the restaurant, hiring and managing employees, managing account receivables and account payables, administering employee benefits, insuring the best customer service and satisfaction.

The Rathskeller, Chapel Hill August 2005 to March 2006

Cook and kitchen manager

Pizza Hut, Estes Drive, Chapel Hill February 2005 to September 2005

Server

Reason for leaving – a job with a more stable income

Animal Kingdom, Weaver Dairy Road, Chapel Hill June 1998 – January 2005

Manager

Responsibilities included maintaining the inventory, ordering supplies, handling shipments, opening and closing the store, setting work schedules, cash receipts and deposits, customer service and animal care.

Reason for leaving – the store closed

EDUCATION

Alamance Community College 2000-2001

Management Courses

Animal Care Courses

New Century Charter School 1998-2000

Diploma – Business

OTHER INTERESTS

From 1997 to 1999, Volunteered for the Ronald McDonald House of Chapel Hill.

Contact this candidate