Customer Service Representative

AMANDA PAIZ

***** ****** **. · 951-***-****

*************@*****.***

I am an exceptionally goal-oriented and experience customer services consultant seeking a role in a busy ecological environment. As a highly motivated, driven Individual, I have gained professionalism in leadership skills and excellent problem solving and consistent communication—resourceful customer service representative with more than eight years of involvement. I am professionally shaping strong customer relations and satisfactory resolutions: skilled and active listening and effective verbal and written communications.

EXPERIENCE

08/2020 – CURRENT

CUSTOMER SERVICE SALES SPECIALIST, Senegence

Executed customer needs and expanded marketing skills to put up for sale; upselling cosmetic products and increased service brands while using strategic and promoting tools. My mission is to partner with a corporate to increase sales and customer relations satisfaction while gaining extensive knowledge of all cosmetic brands. Helped various clients find appropriate products that suit their needs.

06/2019 – 08/2020

CUSTOMER SERVICE REPRESENTATIVE, AT&T

We deliver exceptional customer service and product guidance while increasing sales and customer satisfaction. In addition, we use comprehensive support to English and Spanish-speaking customers, in the process, building lasting business relations with each client by personalizing service to meet the customer's needs. Provided Lead generating methods and drive to surpass sales goals for the corporation.

03/2019 – 07/2020

HOTEL ADMINISTRATION, SAHARA

Our mission is to apply communication skills to effectively educate new employees to meet company and clients' expectations. I benefit from mentoring employees and housekeeping tasks to minimize performance errors and maximize guest expectations. In addition, we are implementing effective strategies to develop drive and motivation for future growth.

06/2015– 05/2020

CASHIER CUSTOMER SERVICE, KIMMY, and leah ice cream

(family owned)

Our family-owned company prides itself on diversity and equality. We ensure customer satisfaction by processing various purchases and creating revenue daily. Responsible for transactions, receiving payments through cash, credit, checks, etc. As a cashier, I maintained the front-of-house operations, provided quality customer service, answered questions, and resolved issues. As a result, we assisted in maintaining customer satisfaction, upholding our family business as it continues to grow in the West Texas Region.

01/2014 – 05/2015

LIBRARY ASSISTANT, Ysleta del sur pueblo library

Assisted with the library team leader and delivered exceptional management, information, and library services. It was developed and ensured the delivery of information skill training for all library users to support the highest standard of education and training. Assist customers with library services used for research records and Technical Support. Maintain systems of tracking overdue materials and call customers weekly regarding delinquent accounts.

EDUCATION

CLASS OF 2018’

H.S. DIPLOMA, MT SAN JASINTO HIGH SCHOOL

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(CURRENT)CLASS OF 2026

BACHELOR OF SCIENCE IN PSYCHOLOGY, SNHU

(EARLY CHILDHOOD DEVELOPMENT)

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SKILLS

Communication Skills

Interpersonal Skills

Organizational Skills

Microsoft Office

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Bilingual

Awards

The Employee of the Month'

Student Class President'

Leadership Skills

Research and Planning

Project Management

Critical Thinking

Social Media Content

Sales

ACTIVITIES

Hiking

Art

Design

Volunteer (Tribal)

Environmental Science

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