Executive Assistant Customer Service

Marguerite G. Kendall **** Waterdale Court, Centreville, Va. 20121

E-mail: ********@*****.*** Phone 571-***-****

PROFILE

Retired Navy Reservist with 24 years experience in both military and civilian background. Gained subsequent administrative experience during several deployments and campaigns. Background includes planning and coordinating, both, business and personal travel, meetings, itineraries and special projects. Served as a special liaison between the executive and his staff, writing and typing correspondence, organizing and processing expense reports and creating implementing process to organize the office. Worked for various staffing agencies throughout Washington DC area

VERIZON SPECIAL SERVICES 3/04-0/06

Senior Executive Assistant to Director of DSL Customer Service.

Provided executive support to director of DSL Customer Service for Verizon. Managed four divisions within office: Customer Service Reports, Regulations, Contractor Division, and HR Personnel. Served as liaison between director and subsidiaries. Interacted with other executives of the company to include daily tasks when other EAs were absent or on as need basis for work. Coordinated and handled various business and personal projects for director. Responsible for setting up all meetings and travel itineraries for, both, domestic and international for Director.

WALTER REED C&E ENGINEERING DEPARTMENT, WASHINGTON DC 1/03-2/04

Executive Assistant to C&E Department

Provided support to director of C&E Engineering Department. Involved with travel management, event planning, and other areas as needed. Interfaced with directorate within Walter Reed Hospital to coordinate special projects. Participated in coordinating and handling the growth of the department for approximately 30 to 90 employees. Planned and organized stateside and overseas orders for both civilian and military personnel. Kept track of contractor invoices for payments and budgets for various departments.

ACTIVE DUTY MILITARY; US NAVY; VARIOUS LOCATIONS 4/01 – 1/03

Recall to active duty; Campaign Enduring Freedom: Active duty through Washington DC metro area.

Worked in (PSO) Personnel Support Offices in support of Operation Enduring Freedom. Managed records and filing sections for office. Trained civilians on ID card system. Mentored and trained other naval personnel within the PN rating. Provided assistance for personnel checking in and out of the installation.

MCI WORLDCOM COMMUNICATIONS OFFICE, WASHINGTON DC 11/96--3/01

Staff Administrator/Office Manager

Supported senior management and 30 communications technicians for all of the nine offices within the mid-Atlantic operations. Composed extensive correspondence and PowerPoint presentations. Compiled Excel spreadsheets with measurements and calculations for supervisors and technicians. Built new performance appraisal system for technicians. Devised new Excel tracking system for vacation and sick leave for technicians in local and remote offices. Trained employees on system. Responsible for travel schedule for senior and mid-level managers.

Scheduled meetings and luncheons for departments. Involved in event planning for several large meetings and events within company.

LOCKHEED MARTIN, WASHINGTON DC 12/93 – 10/95

Senior Documentation Specialist/DBM

Supported National Institutes of Health via Lockheed Martin Re-engineering contract for two sites. National Institutes of health, Bethesda and Rockville. Active participant in standing up operational environment.

Production manager for all documents for schedule of contract on both sites.

MITRE CORPORATION, MCLEAN, VA 8/88 – 9/93

Lead Department Secretary

Supported national military communications satellite contract. Production manager for all documents for schedule of contract. Travel and meeting arrangement arranged as needed for department personnel.

MILITARY EXPERIENCE: 24 years of active duty and reserve experience Served in several campaigns during various times. Awarded several awards on duty while in Bahrain.

REFERENCES

Available upon request.

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