Front Desk Night Manager
Resume:
julianbrown****@protonmai
l.com
** * ******* ** **** City, IA,
52240
JUSTIN
BROWN
Night Manager
E DUCATION
KIRKWOOD
GPA: 3.54
Iowa City, IA
Hotel Management English &
Business Candidate (Expected
graduation May 2022)
Relevant Coursework
Computing Revenues
Back of House Operations
Business Logistics
Extracurricular Activities
Volunteer for Autisim
Spectrum Disorder Foundation
Member of Tenants Union
ADDITIONAL
S K I L L S
Opera Efficient
Detail Oriented
Business Savy
C A R E E R OBJECTIVE
Diligent English & Business major (3.54 GPA) former attendee of University of Iowa, currently enrolled in Kirkwood Community College with 6.5+ years of work experience. Aiming to leverage a proven knowledge of back-of-the-house operations, club management, and vendor sourcing VIP relations skills.Reliable hospitality professional delivering exemplary service to guests. Offering exceptional mathematical and accounting skills. Looking to be a high performing Night Manager for a nationally recognized hotel chain. Talented individual with a driven and customer-oriented nature. Capable of working closely with peers and management to provide a positive guest experience. Seeking a Night Manager role in a busy and successful setting.
P ROFESSIONAL E X P E R I E NCE
NIGHT AUDITOR
Graduate Hotel, Iowa City, IA / Aug 2019 – Present
Handled night audit paperwork, verification of daily room occupancy and
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Performed balance procedures for hotel accounts and resolved discrepancies.
Assisted hotel guests with check in and out procedures courteously.
Monitored reservations to track incoming parties and special events.
FRONT DESK SUPERVISOR
AmericInn LLC, Iowa City, IA / Jul 2016 – Apr 2019
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests. LOGISTICS COORDINATOR
Goodwill, Iowa City, IA / Jul 2016 – Jul 2017
Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
Monitored project progress and presented status to leaders to solve productivity issues.
Conducted research on logistics operations, including literature reviews, interviews and site visits.
Coordinated with freight forwarders to expedite international shipments.
SALES MANAGER
Vivo Lounge, Fairfield, IA / Feb 2014 – Feb 2016
Researched and capitalized on emerging opportunities to build business and expand customer base.
Formalized sales process to enhance operations and promote acquisition of new customers.
Developed and implemented new sales strategies to update product lines.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
R E F E R E NCES
BRENDA QUICK, Night Manager, Graduate Iowa City
319-***-**** - ******@****************.*** - Current Manager
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