Product Support Manager
Resume:
Roger Gregory IV
New Kent, Virginia 23124
*************@*****.***
Extensive and progressive experience with skills in sales and marketing support, as well as mechanical and electrical diagnostics.
Skilled in:
Developing long-term effective relationships with customers, following through with commitments and effective communication are all essential factors necessary to be successful.
Identifying new lateral and vertical market target customers
Monitoring market conditions, product innovations and trends, and competitors' products, pricing and sales strategies to maximize competitive stance.
Soliciting, securing, processing, and ensuring fulfillment of reorder business.
Effectively presenting information and responding to questions from groups of managers, clients, customers, and the general public.
Working effectively with a variety of people with differing abilities and presentation styles.
Computer hardware and software proficiency including an intermediate-level, hands-on knowledge of Microsoft Office Suite (Word, Excel, Outlook), and Internet navigation. WORK EXPERIENCE
ABC Bus Companies Winter Garden, Florida
Regional Product Support Manager 2016 - Present
Serve as liaison between sales department and customers in Maryland, D.C., Virginia, North Carolina, and South Carolina.
Define customer needs, deliver appropriate solutions, and resolve any issues the customer might have during the pre- sales and post-dales process.
Follow up on internally and externally sourced sales leads and develop profitable relationships with already existing customers.
Assist salesmen by participating in weekly sales calls, sales presentations, and product shows.
Travel to train shop technicians on site in proper preventative maintenance and repair, ordering parts, and reading schematics.
Assist customers and technicians with electrical and mechanical warranty issues.
Coordinate ordering of parts and service work for customers, as well as follow-up contact after work completion.
Record daily CRM data and participate in weekly customer care meetings. Textron/Jacobsen Richmond, Virginia
Technical Support Representative 2013 to 2016
Serve as liaison between sales and customers regarding issues with machines.
Diagnose and repair large mowing equipment and turf equipment.
Perform electrical repairs using scan tools and multimeter along with schematics.
Train technicians at customers’ facilities in preventative maintenance and repair.
Assist salesmen with equipment product shows.
Penske Truck Leasing Henrico, Virginia
Maintenance Supervisor 2011 to 2013
Supervise 9 technicians and evaluate work productivity.
Order all parts for technicians and maintain purchase order records.
Communicate on a regular basis with drivers regarding status of repairs.
Schedule all preventive maintenance service and repairs on fleet vehicles.
Lead weekly shop safety meetings.
Communicate with managers daily on repair status and availability of all equipment. Roger Gregory IV
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Tennant Company Richmond, VA; Minneapolis, Minnesota Field Service Technician 2000 to 2011
Maintain and repair commercial and industrial fleet of sweeping and scrubbing equipment.
Troubleshoot and repair mechanical, electrical, and hydraulic systems.
Perform all major repairs and preventative maintenance on gas and diesel engines.
Maintain inventory, monitor and control expenses, and assume complete service responsibility
within service territory.
Estimate machine repair requirements and prepare necessary data to provide an accurate repair
quote for customers.
Maintain all records of service activity, customer repair, and vendor services.
Communicate extensively with supervisors and customers via phone and email. EDUCATION/QUALIFICATIONS
Nashville Auto Diesel College, Nashville, Tennessee Diploma in Auto-Diesel Repair
J. Sargeant Reynolds Community College, Richmond, Virginia 33 credit hours towards degree in Automotive Management CERTIFICATIONS
ASE Master Medium/Heavy Truck Technician
ASE Automotive Certified Technician
ASE Freon Recovery
Detroit DD Engine
Allison Transmission
Penske Service Manager/Supervisor
Class A CDL, P and S endorsement
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