Mail Agent Customer Service

SH Saidi Hassan

San Leandro, CA ***** 415-***-****

***********@*****.***

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. SKILLS Customer Experience

Time Management

Excellent Communication

Valid Driver's License

Hardworking and Responsible

Reliable Vehicle

Smartphone with Unlimited Data

Safe Driving

Late Shift Availability

Cash Register Operations

High-Volume Environments

Time Efficient

Organized

Warm and Friendly

Conflict and Complaint Resolution

Covid Symptom Screening

Natural Leadership

Anticipating Guest Needs

Valid Food Handlers Certification

Hospitality and Professionalism

Safe Work Practices

Prevention Strategies

Resolving Complaints

Counter Cleaning and Sanitation

Energetic and Outgoing

Persuasive Sales

WORK HISTORY DASHER 06/2022 to CURRENT

Door To Door San Leandro, CA

Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Kept delivery vehicle clean and neat to maintain company's professional reputation.

Served customers promptly by smoothly collecting and delivering high volume of orders.

Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.

Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.

Logged hours, mileage and order-related activities with company's app to maintain detailed records.

Completed on-time deliveries by choosing best and most efficient routes. SERVER 07/2021 to 06/2022

Angler SF San Francisco, CA

Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.

Explained menu items and suggested appropriate options for food allergy concerns.

Bussed and reset tables to keep dining room and work areas clean. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Kept register accurate through correct billing, payment processing and cash management practices.

Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Supervised restocking of salad bar and buffet for lunch and dinner service. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Answered customers' questions, recommended items and recorded order information.

Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions. Checked guests' identification before serving alcoholic beverages. BARISTA 01/2021 to 05/2021

Pete's Coffee San Francisco, CA

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores. Cleaned counters, machines, utensils and seating areas daily. Controlled line and crowd with quick, efficient service. Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Recommended products based on solid understanding of individual customer needs and preferences.

Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Constantly expanded personal knowledge of coffee styles and varieties. WAREHOUSE ASSOCIATE 05/2020 to 01/2021

Amazon San Francisco, CA

Worked safely around moving machinery.

Prepared orders for shipment by systematically picking, packing and labeling merchandise.

Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Cleaned and maintained warehouse in compliance with OSHA safety standards.

Checked packages and merchandise for damage and notified vendors. Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free. Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

MAIL AGENT 02/2020 to 05/2020

San Francisco Airport San Francisco, CA

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Used automated mail processing equipment to sort and collate mail. Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Weighed letters and packages and calculated costs based on classification, weight and destination.

EDUCATION High School Diploma 07/2018

Apata Memorial High School, Lagos Nigeria

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