Data Entry Customer Service

Robiul Mondal

Vill- Khudra Sahara, P.O.- Rajibpur, P.S.- Ashoknagar,

Dist. 24 PGS(N), West Bengal, India, Pin-743702

Mob. No. +919*********

Email. **************@*****.***

Career Objective

To enhance my educational and professional skills in a stable and dynamic workplace and to solve problems in a creative and effective manner in a challenging position. I want to obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.

Professional Summary

Well-organized Head Assistant with multi role tasking of well-established service delivery in fast-paced and challenging working environments. A dynamic collaborator focused on developing efficient processes utilizing knowledge of HR & administration being a responsible Head Assistant with strong knowledge of payroll, tender, purchase, invoicing and accounting and common human resources operations. Known for having a deep understanding of customer service, Tax calculation, Bonus Calculation, data entry & file management. Highly skilled in organization, time management and confidentiality.

I am very passionate, detail oriented, and high energy. This role is integral in bringing our team members together across all departments, connecting with each individual, and helping everyone feel like a part of the family. Critical to this role is creating a positive work environment that contributes toward making the workday enjoyable, helps the team feel valued, and encourages team building.

Areas of Expertise

ERP, HCM, MM Module.

Oracle.

Accounting. Invoicing

Customer service.

Tendering & Purchasing

MS-Word, MS-Excel, Outlook, PowerPoint, Email.

Human Resources and Administration.

Report writing.

Career Experience

ERP, HCM, MM Module.

Oracle.

Accounting.

Customer service.

Payroll process through ERP.

Tendering .

Purchase materials/ equipments through tender.

Invoicing.

Bonus and tax calculation.

Liaise with executives and respond to administrative support requests.

Submit and reconcile expense reports.

Coordinate meetings and schedule appropriate meeting rooms

Maintain accurate and efficient filing systems.

Update data in CRM

Process Invoice for payment.

Service matter of employees.

Promotions of employees.

Conducting training programme of employees.

Maintained Leave of employees.

Maintained database of employees.

Collecting data, analyzing and making reports through MS-Excel.

Making job roster of labour/ worker.

Dispose of Consumer grievances.

Preparing different types of report through MS-Excel.

Preparing different types of projection through MS-PowerPoint.

MS-Word, MS-Excel, Outlook, PowerPoint.

Human Resources and Administration.

Inventory Control and maintained database

Maintained petty expenses and petty cash

Monitoring the revenue related work.

Hospitality to Higher Officials.

Checking regular incoming electronic mail and answering every mail.

Communication with material suppliers and vendors.

Making different types of correspondences.

Identifies, investigates, and resolves problems involving financial records and transactions.

Set up and maintain manual and computerized information filing systems and maintained proper filing indexing.

Creation Purchase order through ERP.

Work on Google Suites

Creation Assets through ERP.

Knowledge in MS-Office, ERP & Oracle

Working History

I am currently working at West Bengal State Electricity Distribution Company Ltd. where about 13000 peoples to perform continue. The main function of this Company to distribute electricity power to all Public & Industries. I am performing job regarding Human Resources & Administration (HR&A) . The working history are appended below:

Designation: Head Assistant

Company Name : West Bengal State Electricity Distribution Co. Ltd. March’2013 to present date.

Designation: Sr. Assistant

Company Name : West Bengal State Electricity Distribution Co. Ltd. March’2005 to Feb’2013.

Designation: Assistant

Concerned Name: West Bengal State Electricity Board March’1997 to Feb’2005

Education

Bachelor of Commerce: Accounting and Finance, 2002 from Calcutta University, Kolkata, West Bengal.

Certificate in computing (CIC) from Indra Gandhi National Open University.

Certification course on ORACLE from CMC Ltd.

Language Known

Language Reading Writing Speaking

English Yes Yes Yes

Bengali Yes Yes Yes

Hindi No No Yes

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