Elizabeth A Barzallo

*** ****** **. ** ****, TX 79907 Phone: Primary 915-***-****

Email: adser7@r.postjobfree.com

Professional summary:

Army Veteran, with over a decade in the customer service and insurance industry who has been consistently recognized and awarded by leadership for outstanding performance. Extremely positive team builder with a gift for solving complex problems in a fast-paced and highly stressful environment. Committed to innovation and excellence with the aptitude to multi-task and get results, coupled with exceptional leadership ability.

Education:

High School Diploma

Belair High School

Currently attending (less than 30 college credits)

DeVry University, Naperville, IL, 07/05/2022 – present

Medical Billing and Coding

Brigham Young University, Rexburg, ID, 01/2014- 12/ 2014

Pathway Program

Educational Testing Service, Princeton, NJ, 5/1989

College CLEP Spanish Levels I and II

Skills:

PTO President, Windham Elementary School, public speaking, fund raising, call calling, leading organization. Secretary and Treasurer, Daleville Christian Church, Bilingual in English and Spanish, able to operate Forklift, familiar with Space Control programs and manuals, log checks on ASAP program, Operations and Quick store manuals, shipping and receiving, stock control, familiar with SAARS program, design learning environments and guidance, receive outside letters, parcels, Federal Express and UPS deliveries, familiar with UPS and UHAUL programming, Familiar with ACES, ACW, FISC, and Check inquiry programs. I am able to display positive attitude during stress/unstressed periods, dependable, committed, loyal, punctual, delegate authority, maintain professional environment and handle irate customers. President of the Women’s Relief Society organization, heart of service or hospitality, passionate about helping people resolve problems. Teaching a bilingual college course for BYU. Member of Unidad Latina en Accion – building dignity and power for immigrant workers and families.

Work Experience:

Anthem, Inc.

Customer / Outreach Representative September 2007 – Present

Spanish - English Bilingual. Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs. Assesses member compliance with medical treatment plans via telephone or through on-site visits. Identifies barriers to plan compliance and coordinates resolutions. Coordinates of care to insure there is no duplication of services; for example: bathing, dressing, and laundry, any duplicates in a 2067 Form for any possible insurance adjustment. Identifies opportunities that impact quality goals and recommends process improvements. Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider. Coordinates identification of and referral to local, state or federally funded programs. Coaches’ members on ways to reduce health risks. Prepares reports to document case and compliance updates. Establishes and maintains relationships with agencies identified in appropriate contract. Assesses member compliance with medical treatment plans via telephone or through on-site visits. Advocate for customer, answer incoming calls and make outbound calls, quote benefits and assist providers with claims for Medicaid and Medicare customers, responds to customer questions via telephone and written correspondence regarding insurance benefits, switchboard, transfer calls, uses computerized systems for tracking, information gathering and troubleshooting, Performs other duties as assigned, analyzes problems and provides information/solutions, Operates a PC/image station to obtain and extract information, and documents information, activities and changes in the database, and multitask. Responds to telephone and written inquiries from clients, providers, and in-house departments. Data entry into Facets, Care Compass, HIP, Macess, LTSS Call Log and MCW programs. Knowledge of Avaya and Genesys software. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Randstadt Staffing, North Haven, CT

Temporary Administrative Assistant, September 2006 – September 2007

Spanish translator, data entry, dispatch, customer service, reservation for insurance transportation, assisting customers with medical transportation addressing and resolving clients’ concerns, and answering all incoming telephone calls. Entering data into a computerized system, assisting customers with personal selections and purchasing information, addressing and resolving clients’ concerns, processing and entering credit card transactions, answering all incoming telephone calls, relaying messages and routing calls, providing customers with general information, utilizing Kronos programming, translations of information from English to Spanish.

U Store It, Milford, CT

Assistant Manager, December 2003 – September 2005

Filed and retrieved client information, handled payroll, accounts payable and accounts receivable, audits, auctions, collections, company bank deposits, reconciled cash register before and after work, assisted customers with personal selections and purchasing information, real estate leasing contracts, complied monthly invoice statements, maintained accurate inventory records, typed memos, correspondence, and reports. Received, sorted and distributed interoffice mail, created spread sheets, researched files and entered information into database, retrieved and file documents, made coffee, serve cookie platter, updated and revised documents, high volume of document copying (Xeroxing), filing and date retrieval, and faxing documents.

Certificates:

Certificate, Employer Availability Skills- Strive New Haven Inc

Certificate, Business Training- Department of the Army

Certificate, Child development- Army Child Development Services

Certificate, Korean Culture and Language- University of Maryland, Asian Division

Diploma, Material Storage and Handling Specialist- United States Army Quartermaster School