Data Entry Service Representative
Resume:
KHALIDA HANEEFUDDIN
************@*****.***
Dallas (Texas)
SUMMARY:
Over 10 year’s expertise in Customer Service Representative in call center and Data Entry with accuracy and speed Extensive experience with Medicare/Medicaid processing as well as the Claims/Billing.
Broad knowledge of Medicare, Medicaid, PPO, HMO, POS, diagnostic codes and claims process.
SKILLS
MS Project, MS Visio, MS Excel, MS Word, MS PowerPoint, Databases SQL Server, Sybase, MS Access, Oracle
Operating Systems Windows 95/98/2k/NT/XP/Vista/Window 7
PROFESSIONAL EXPERIENCE
SKH Engineering:
Customer Service Representative/data entry March 2019 to present
Responsibilities
Responsible for answering incoming customer calls and help them with their questions.
Inputting a high volume of data from multiple sources into a database, ensuring that all necessary data is accurate and is being entered and maintained.
Answer customers queries and educate them about the product.
Answer incoming customer calls and help them accordingly.
Prepare and send documents via mail using approved communications
Ensure the proper naming and saving of documents in the document management system
Organize existing data in a spreadsheet
Type in data quickly and accurately
Verify outdated data and make any necessary changes to records.
Administer new and existing DocuSign accounts
Assist stakeholders in returning documents
Serve as an escalation point for DocuSign support issues from the operations staff and customers
Ensure all compliance standards are met for audit purposes
Timesheet Reviewing
Time Tracking
Organize existing data in a spreadsheet
Verify outdated data and make any necessary changes to records.
Search for and investigate information contained in files.
Perform regular database backups to secure date.
Input text-based and numerical information form source documents
Provide occasional admin work.
Review data for deficiencies or errors
Assist with special projects that require large amounts of data entry
Provide data entry support across departments on an ad-hoc basis
Collaborate with other staff members to optimize delivery of services
Identifies opportunities to improve our processes
Upholds company values and mission
Other duties as assigned
Univera Healthcare; Buffalo, NY Nov 2015 - Feb 2019
Customer Service Representative
Responsibilities
Use phone (voice), email and other forms of communication to address the needs of our client’s customers
Answer incoming customer calls
Assist customers with enrolling into their healthcare benefits during the open enrollment period.
Help facilitate, analyze & resolve customer issues
Provide product support, solutions & additional product information
Strong desire and passion to help and serve others
High level of confidence, enthusiasm and a positive attitude
Excellent verbal and written communication skills
Ability to build relationships with clients, customers and co-workers
Gallagher Bassett Services Inc; Plano, Texas May 2010 - June 2015
Customer Care Representative
Responsibilities
Receive customer calls, help and guide customers with their questions and queries
Prepared source data for computer entry by compiling and sorting information.
Help customers with their questions and research any unanswered queries and call customer back with an answer and make sure customer is satisfied and their problems solved.
Processed customer and account source documents by reviewing data for deficiencies.
Resolved deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
Customer Service, providing information to customers and answering to their questions through incoming calls.
Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintain data entry requirements by following data program techniques and procedures.
Verify entered customer and account data by reviewing, updating the data.
EDUCATION: Bachelor of Science
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