Transaction Coordinator Executive Assistant

Terri Ellen Henninger

***** * ****** **. **** ***, Fountain Hills, AZ 85268 480-***-**** **********.*********@*****.***

Personal Profile

Inventory Managment. Process Flows. Financial Aid Processing. Trainer. Administrative Assistant. Quality Assurance. Customer Service Skills. Organizational Skills. Computer Proficient: PeopleSoft. ELM. NSLDS. COD. Microsoft Word, Excel, Power Point, Outlook. Access. Microsoft Windows. 10 Key. Office Machines. Filing/Editing. Typing (75+ wpm). Office Procedures. Telephone Skills. Business. Math. Business English. Management Skills. Focused. Hard Worker. Integrity. Dependable.

Education

BSB/HRM Bachelors of Science, Business with a Concentration in Human Resource Management

University of Phoenix, Phoenix, AZ. Completion Date 06/2014 G.P.A 3.74

AA Arts and Science Degree with an Education Emphasis

Everett Community College, Everett, WA Completion Date 03/98 G.P.A. 3.85; Deans List

Licensed Real Estate Agent, WA & Continuing Education Classes

Experience

Aug 2021 - Aug 2022 MAD B'S QUILT AND SEW, MESA, ARIZONA

Sales Floor Manager

•Assisting staff and customers in sales and store presentation

•Scheduling

•Intake of stock into inventory system

•Managing stock room

•Verifying sales floor is fully stocked

•Addressing customer issues

•Researching and placing special orders

•Creating deposits

•Processing opening and closing tills

•Supervised 7 personnel

April 2009 – Aug 2021 UNIVERSITY OF PHOENIX, PHOENIX, ARIZONA

Discrepancy Resolution Team Lead, June 2018-Aug 2021

•Analyze and research data failing to transmit correctly

•Prepare and present information to leadership

•Trend data flows to identify areas of concern

•Compile workflow reporting to staff members for resolution

•Work with other departments to resolve outstanding issues

•Created position structure while learning new processes

Electronic Data Exchange Supervisor, November 2015-June 2018

•Responsible for all business responsibilities of the Electronic Data Exchange Team.

•Supervised 9 personnel on two different teams

•Led the two teams through Quality Assurance and User Acceptance Testing

•Provide analytical strategy during the implementation of new processes, procedures and technology changes and ensure testing of all EDE processes is performed and test plans documented and findings communicated

•Responsible for all electronic data communications with the Department of Education

•Analyzed individual work flows to provide assistance in optimization

•Provide analytical strategy during the implementation of new processes, procedures and technology changes and ensure testing of all EDE processes is performed and test plans documented and findings communicated

•Participate on project teams and committees to advance operational strategies, rollouts, and initiatives as needed

•Ensure process changes are routed through the change management process, documented and communicated to impacted teams.

Electronic Data Exchange Team Lead, August 2014-November 2015

•Responsible for all business responsibilities of the Electronic Data Exchange Team.

•Quality Assurance & User Acceptance Tester

•Created processes to improve process workflows

•Trained all staff on new processes

•Ability to research an analyze process troubleshooting to find solutions

•Ability to write standard operating procedures

Electronic Data Exchange Specialist, October 2009-August 2014

• NSLDS Specialist; reconciling student accounts with NSLDS

Distribution Hold Officer, April 2009-October 2009

•Reviewing student accounts to determine eligibility to receive funds

June 2008 – Dec 2008 FIRST TRANSIT, EVERETT, WASHINGTON

Coach Operator

•Operated commuter buses around the Puget Sound, WA area including downtown Seattle

March 2005-May 2008 THE COOK REAL ESTATE GROUP, KELLER WILLIAMS AGENT,

PASCO, WASHINGTON

Executive Assistant

•Transaction Coordinator for a high producing Real Estate Agent

April 2007-Jan 2008 MARYSVILLE SCHOOL DISTRICT, MARYSVILLE, WASHINGTON

Paraprofessional

•Assisted main office staff with office procedures and attendance

•Assisted teachers in the classroom

June 2006-Feb 2007 RE MARKETING, EVERETT, WASHINGTON

Transaction Coordinator

•Transaction Coordinator for a high producing Real Estate Agent

Aug 2004-March 2005 TALBOT’S, UNIVERSITY VILLAGE, SEATTLE, WASHINGTON

Shipping & Receiving Clerk

•Managed shipping and receiving department preparing stock for sale

Expertise Summary

•Able to adapt quickly to new software and technology.

•Delegated responsibilities to achieve project goals in a fast-paced atmosphere. Ability to follow instructions well and make decisions with no supervision.

•Ability to track and process multiple transactions and projects simultaneously. Maintained all record-keeping procedures. Accurately calculated and made daily deposits.

•Exceptional problem-solving skills; socially and technically. Diplomatically resolved and maintained excellent customer relations and rapport.

•Experienced public speaker. Event planning experience; Able to work within budget constraints.

•Designed, developed and implemented marketing materials and programs.

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