Customer Service Representative

CHRISTOPHER ANTHONY MULLARKEY SR.

u Collegeville, PA 19426 u 484-***-**** (cell) *********************@*****.***

Objective

Currently seeking a Facilities Manager opportunity with an organization that shares my core values, passion for hard work, safety protocols and customer service

Qualification

Summary

Offering a comprehensive and diverse track record of top performance including experience, education, leadership and achievements in financial/accounting management, leading change-management, organizational design, transition oversight, human resource management and client satisfaction

Excels in creating strategic alliances with both internal and external partners to effectively support key business initiatives and drive growth.

Offers excellent customer service skills, a “can-do” approach to problem solving and a consistently high level of productivity

Passion for continuous improvement, identifying and mentoring top talent, and optimizing cost structure.

Strengths include excellent leadership, analytical, business development and strong financial results

Demonstrated fast learning capacity, flexibility and versatile skill-set.

Ability to multi-task in a fast-paced environment

Strong values of commitment, integrity, safety and punctuality

Proficient in Microsoft Office Suite:

A+ certified

Certified in Residential Electric

PA Certified Home Improvement Contractor

Professional

Experience

Education

Other Interests

References

MULLARKEY HANDMAN SERVICES

OWNER / PRESIDENT (2016 to present)

Residential & Commercial Maintenance, Rehabilitations, and Modifications

Lead & manage a team of 5 to 8 employees

Collaborate with Real Estate Agents, Project Managers, Property Managers, and Owners, to ensure achieving timelines, customer satisfaction and maximizing profitability

Build close relationship with selected trusted sub-contractors to ensure consistency, excellent customer service, safety, and strong values.

Create a “safety-first” culture

SEARS HOME SERVICES

SALES PROJECT CONSULTANT (2015 to 2016)

Top five in regional office for first four consecutive months.

Recommended products to clients based on their needs and goals.

Estimated and quoted prices; Negotiated credit or contract terms and warranties.

Provided customers with product samples and computer drawings with representations of final product.

Explained warranties and benefits of installation process used by Sears.

Aggressively called on leads to create self-generated sales.

CENTRAL REALTY LLC. / HADFIELD PROPERTY APPRAISALS INC.

LICENSED REALTOR AND ASSISTANT TO RESIDENTIAL APPRAISER (2010 to 2015)

Lead Rental agent in 2010, 2011, 2012

Top Seller in 2010 for Central Realty LLC.

Expanded customer base with new clients for HPA, increasing office profitability

Conducted comprehensive assessment of real estate property by information gathering, analyzing building and site plans and assessing construction value.

Assisted in valuation process as well as market assessment of property comparable.

First point of contact for all customer interactions for Brokerage and Appraisal business with the emphasis on 100% customer satisfaction.

SPACEWALK OF MONTGOMERY COUNTY

INFLATABLE PARTY RENTALS – OWNER (2006 to 2010)

Aggressively expanded inflatable rental business from 3 units to 16 units.

Increased sales and customer base by 50% consistently each year.

Through excellent customer service and extensive marketing increased name recognition from 0 to 2500.

#1 Space Walk Branch in Pennsylvania & Top Branch with highest repeat clients

Expanded party rental business with complimentary offerings

CONNEMARA LANDSCAPES

LANDSCAPING BUSINESS- OWNER (1995 to 2003)

Startup small business. Increased to over 40 accounts.

Maintained and renovated residential and commercial units.

Increased profitability by offering hardscapes, retention walls, and landscape designs.

Successfully serviced clients with emphasis on 100% customer satisfaction.

ST. JOSEPHS UNIVERSITY

FACILITIES/SPECIAL EVENTS (1197 to 2000)

Worked with Facilities Management including Office Moves, Computer Reinstallation, General Maintenance,

Special Event Set-Up – Graduations, Concerts, Corporate Events, Alumni Events

Responded to work orders timely, prioritized requests, and consistently received positive client feedback

Collaborated with all maintenance groups to ensure client satisfaction and exceeded expectations

Followed proper Safety Protocols

MONTGOMERY COMMUNITY COLLEGE

Real Estate Fundamentals/Practice. GPA 3.33 – November 2010

A+ Certification Information Technology – December 2009

Certified Residential Electric

WEST CHESTER UNIVERSITY

BS - Business Management - 1992

Friendly Sons of St. Patrick

Ancient Order of Hibernians

Phi Kappa Sigma Fraternity

Excellent References available upon request

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