Data Entry Customer Service
Resume:
Personal Information:
Citizenship: U.S.A. ● Veteran’s preference: none ● Reinstatement eligibility: not applicable ●
Skills Summary:
** **** *****’ experience in Administrative Office Support, Customer Service, Public Health, Community Engagement, and Government serving the general public in various capacities.
Excellent Customer Service Communication skills via in-person, telephone, email.
Extensive experience in data entry, processing incoming forms, letters, reports, records, financial requests, correspondence and or other documents utilizing automated data processing, accounting systems, and patient/client demographics databases.
Proficient in analyzing, processing, and preparing replies to written and oral inquiries from the public, other organizations, and governmental agencies.
written customer service inquiries daily to meet assigned deadlines.
Demonstrated ability to research, interpret and apply strategies to solve technical problems.
Excellent verbal, listening, and communication skills with proven ability to build professional relationships.
Proficient in searching automated files, documents, and other sources for information.
Specialized experience interpreting and complying with administrative policies to determine the specific provisions that are applicable to specific customer needs.
Extensive experience providing satisfactory customer service to inquiries via mail, telephone, fax, email and walk-in for health information, insurance claims, invoices, account balances, and assistance.
Recognition for and extensive experience in leading teams on Special Projects and assisting in Community engagement initiatives in accordance with mission and vision of establishments.
Volunteer experience in Community Outreach
Possess Public Trust Clearance
Academic Education & Honors:
Associate of Applied Sciences (Candidate 2022), University of the District of Columbia Community College 1801 North Capitol Street NE Washington DC. Major: Public Health
Phi Theta Kappa Honors Society, University of the District of Columbia Community College
Employment History
08/30/2021 – Present Administrative Support Assistant, Division of Permits Management
Department of the Interior, National Park Service, National Mall and Memorial Parks, Washington, DC.
40 Hours/Week
Lakita Hall 202-***-****
Assist the Chief of the division and serves as the first point of contact in the coordination of the permit system for the use of park land, facilities and structures located in the National Capital Area.
Responsible for the initial direction and coordination of the application, assuring that it is properly logged into the web based computerized permit system, assigns a permit number, distributing the application to the appropriate park officials, U.S. Park Police and, if the application crosses jurisdictions, other law enforcement agencies.
Interacts with the public, internal and external customers to service permit requests.
Provides applicants with information concerning the guidelines and regulations for public gatherings, and guidance in filing applications.
Serves at front desk, greets all visitors, National Park Service employees, and others upon entrance to the Permits Management Office directing them appropriately.
Answering phones in a professional manner, providing answers, permit updates, transferring calls, and or taking messages for permit specialists.
Provide office automation advice, guidance, and assistance to staff.
Receives, logs, tracks, incoming and outgoing correspondence.
Routes daily incoming mail/correspondence to division staff.
Assures that supplies and materials are ordered, received and in adequate supply.
Draft and complete correspondence, briefing/meeting material and reports as generated by the division personnel, according to established procedures and standard formats.
Maintains calendar for division chief, on own initiative, schedules logistical permit meetings and conferences with appropriate personnel from within and from outside National Mall and Memorial Parks.
Compile, track and analyze National Park Service permitting data to determine the appropriate within guideline steps to store records with the National Archives and Records Administration.
Maintains files for three (3) years within the office of Permits Management and records from all other past years for litigation with a controlled area.
Serve as the Time and Attendance Keeper for all staff in support of the division.
08/2020- 07/2021 Program Support Assistant, Records Management
Office of the Attorney General, Child Support Services Division, Washington, DC.
40 Hours/Week
Kara Chisley 703-***-****
Duties:
Provided support in the Records Management Department with scanning and distributing incoming mail for various service units to include Enforcement, Legal, Wage Withholding, Intake, and Interstate.
Perform case file analysis and evaluation.
Case research for verification of documents for each department using the DCCES System. (District of Columbia Child Support Enforcement System)
Scan legal case files electronically to shared drive for CSSD
Uploaded case files to Infolinx database
Maintained a municipality's on-going records management program; determines which records need to be retained and for how long and which records need to go into inactive file according to the Child Support Services Division Retention and Disposition Schedule; Disposes of unnecessary records according to the Retention and Disposition Schedule.
Prepared records for full inactivation and transfer to the Records Center and Vault or other off-site storage facility approved by the National Archives and Records Administration.
Performed a thorough manual review of record activity.
Reviewed each record for deficiencies, completeness, consistency, and compliance.
Organized and assembles active customer records in proper sequence.
Completed two daily court runs to the DC Superior Court with CSSD’s deliveries and pick-up Court documents.
Created new IV-D legal files with labels printed through the interface with the DC Child Support System and Infolinx; insert the stamped copy of New Petitions and Foreign Registrations from the DC Superior Court.
Retrieved files from requests generated in the Infolinx system and deliver to OAG staff and consultants.
Filed daily (cases returned from court hearings, case reviews, Notice of Hearings and motions filed, etc.)
Printed court calendars for court hearings at the DC Superior Court from the Online Reporting system; Retrieves files listed, complete the Court Docket Calendar Cases Receipt form, transfer cases to the assigned staff and deliver them to the Unit Manager.
Periodically purged/consolidated records. Informed the Supervisor on deficient and non-compliant records matters.
Provide coverage for other Records Management positions as needed.
Performed clerical tasks such as word processing, filing, collating, answering phones, and taking messages; utilizes computer application software.
08/2018 – Present Outreach Coordinator Assistant, Healing Broken Wings, LLC. DC.
5-10 Hours/Week (Volunteer Only)
Onari Jackson/ 202-***-****
Duties:
Connecting people through outreach in the community by building relationships with individuals, businesses, other non-profit organizations in planning and assisting with the implementation of strategies to improve community, promote mental health, care and well-being.
Assist in providing connections for referral services for the common need of help in the community.
Prepare responses to written and oral inquiries from the public, other organizations, governmental agencies.
Assist with and attend fundraising and public relations events as needed in support of the organization.
Assist in planning special events in the community.
Assist in planning and tracking time and attendance, special events, conferences, seminars, power point presentations and workshops in the community to include project calendar, budget, purchasing, tracking deadlines, guests, menu, and event set-up.
Assist and support as the contact for the office administratively by greeting visitors, referring phone calls to the appropriate individual, calendar management for staff and assessing the needs of the office.
12/2014- 07/2015 Fiscal Operations/Office Support Assistant
07/2015- 08/2020 Accounting Technician/Office Support Assistant
Library of Congress, Federal Library, and Information Network (FEDLINK) Washington, DC.
40 Hours/Week
Regina Bundy/ 202-***-****
Duties:
Served as the office point of contact providing customer service to FEDLINK vendors, members, and other customers.
Gather, distribute, Batch and Data Enter Vendor invoices to assist Accounts Payable Staff for processing using FEDLINK Financial Management System (Symin) as required.
Utilize scanning devices to input invoices on a shared system drive in FEDLINK monthly for Quarterly Statements upload. Scanning and Alphabetizing Interagency Agreements from agencies acquiring services through FEDLINK, refunds, and invoices for both, Accounts Payable/Receivable.
Queried FEDLINK automated accounting system to review customer specific data.
Prepare correspondence, reports, legal documents etc. for staff, ensuring compliance of procedures and protocol.
Verified statement data to review accuracy of information prior to statement distribution to appropriate staff.
Assist in an Accounting Technician capacity in Accounts Receivable in FEDLINK as required. Perform tasks to ensure timely and accurate processing of service registrations, interagency agreements, delivery orders, vendor notifications, and responses to member inquiries regarding accounts, rates, and general questions.
Respond to written and oral inquiries from the public, other organizations, governmental agencies.
Communicate with vendors, members, internal Library and external customers regarding billing inquiries, account errors, and program procedures.
Receive, validate and process new and existing member service requests such as registration renewal, amendments including adding services, Money Moves, adding funds, cancellations and refunds. Utilization of FEDLINK online system to generate Interagency Agreements between FEDLINK and various members (Federal government agencies).
Research payment systems such as Momentum and obligation files to ensure account adjustments.
Provide support to the FEDLINK Fiscal Hotline as needed. Establish and maintain communication with FEDLINK Members’ for corrections and adjustments to registration information for current and prior fiscal years.
Uploading members ‘and vendors documentation to CCM Enterprise to be viewed and processed in the Contracts office to establish delivery orders for the vendor to render services. Provide general information concerning the FEDLINK program and specific information concerning the members’ accounts.
Make corrections to rejections using Central Financial Management System (Momentum). Process prior fiscal year ending refunds. Utilize FEDLINK online system Symin II to communicate processing status updates to the member.
Follow-up, communicate and verify member agencies information such as account balances, fund citation and purchase order information, appropriation numbers and supporting documentation within FEDLINK guidelines. In accordance with FEDLINK policy and procedures, ensure agreements are signed and returned to expedite delivery of FEDLINK services.
Compose and review correspondence and documents prepared for signature of management.
Review and reconcile discrepancies to make appropriate adjustments for posting in the FEDLINK Financial Management System (SYMIN).
Coordinate with team lead on assisting with reconciliation of account balances to Momentum (LC Accounting System)
Conduct account Closeouts for the end of fiscal year.
Assigned to special projects as needed for stakeholder presentations, meetings.
Assisted with processing, obtaining signatures, filing contracts, Statements of Work, purchase order requests.
Worked as a team member on testing and implementing new data systems for procurement.
Administrative assistance in front office with data entry, calendar updating, equipment ordering for personnel, events, expositions and stake holders.
Administrative support in maintaining office supplies, inventory, customer service and records management.
04/14 – 10/ 14 Community Support Worker
Contemporary Family Services, Inc. / Washington, DC
20-40 +hours/week Contractor
Duties:
Provided individuals and families with access, linkages, and resources to assist in meeting basic human needs, in crisis, and daily living.
Assisted assigned clients in developing skills through personal, emotional, physical, and social support to cope with life situations, mental health challenges, and crisis.
Provided support and encouragement to consumers in attending workshops, educational groups, therapy sessions as needed.
Advocated for consumers to ensure proper utilization of services available to promote healthy living mentally and physically.
Established and maintained effective communication with other agencies regarding case documentation, treatment plans, clients’ bills, account balances and service approvals.
Processed and responded to information requests, compiled, and summarized data for records releases.
captured essential statistical data for monthly reports and assisted in the preparation of reports.
Abided by rules and regulations of the District of Columbia and HIPPA to maintain strict confidentiality of each consumer serviced.
07/11 – 03/2013 Release of Information Specialist
Healthport INC. at United Medical Center/ Washington DC
40+ hours/Week
Penny Hollis/ 318-***-**** (Please do not contact unless job offer is pending)
Duties:
Processes legal documentation for medical recording purposes that include subpoenas, transferring of medical records and highly confidential and sensitive documentations.
Reviewed, logged and edited sensitive requests for accuracy in a timely manner.
Interacted and counseled patients on medical results for exams such as specific health concerns, transmitted diseases, pregnancies, and radiology reports.
Responded to requests for medical records; processed letters and reports; answered and directed heavy telephone calls.
Provided non-routine information and assistance on complex applications to applicants/petitioners and/or their legal representatives for the release of records.
Protects the security of medical records to ensure that confidentiality is maintained.
Released information to persons and agencies according to HIPAA regulations.
Communicates with insurance representatives for basic eligibility and treatment verifications.
Processes requests for urgent care in emergency medical cases.
Utilized electronic search tools, case files, and other resources for research to provide background material to persons, agencies, attorneys, and staff to process legal requests.
Providing written correspondences including amendment and appeal justifications, denial letters, affidavits, memos, and other legal documentation as needed.
Strictly abided by state, federal and agency guidelines for the release of medical information. Utilized and updated record tracking database for physicians’ retrieval. Disseminated calls appropriately and professionally as needed.
Maintained electronic case filing system to store and retrieve medical records to include legal, unemployment, workers compensation, disability, and radiology images.
Researched policies and regulations to identify, analyze and make recommendations to resolve issues daily.
01/07-08/09 Administrative Office Support Staff
Dr. J Richard Lilly and Associates/ Hyattsville, MD
40+hours/Week
Rashelle Barnes
Duties:
Register patients for appointments, collect copays, process invoices, and schedule follow-up appointments as needed.
Greet, organize, and monitor visitors, employee visitors, and callers to the medical office daily and direct them to the appropriate individual or office.
Determined basic eligibility for benefits.
Maintain strict confidentiality concerning employee-patients medical files and use of health unit services.
Screen patients for conditions to evaluate the need for attention.
referring walk-ins, participants in medical screenings, and users of other services such as allergy shots, immunizations, and nurses.
Maintained the office calendar for employees to support time and attendance.
Assisted with office moves, transfers, and setting up space for vendors, new employee orientations, and maintained office supply ordering and pickups.
Sorted packages for delivery and or pick up in mail room.
Ensured office staff were up to date with forms/documents in accordance with requirements.
Filing reports, correspondence, documents, records of patients and employees in accordance with guidelines and established requirements.
12/07 – 12/08 Verification Specialist
Children’s National Medical Center /Silver Spring, MD
40+hours/ Week
LaVonne Snead/ 301-***-****
Duties:
Verified medical insurance for various clinic patients prior to appointment. Processed pre-certification and authorizations for prescriptions and Outpatient Services. Distributed memos, faxes, office updates and request forms accordingly.
Communicated, updated, and maintained patient demographics utilizing hospital online databases.
Verify accuracy and ensure timely payment of invoices for services, and supplies provided to the Health Unit.
Formulated and implemented daily spreadsheet for hospital Physicians Services payments. Effectively communicated with insurance representatives such as Blue Cross Blue Shield, Aetna, Cigna, and Maryland Medicaid for verifications.
Reviewed statement data to verify the accuracy of information provided. Printed and duplicated Explanation of Benefits statements in response to insurance inquiries to resolve discrepancies.
Provided support and advice on financial accounts and balances reflected in the billing system.
11/05 – 12/07 Records Retrieval Specialist/ ROI
Precyse Solutions, LLC at National Rehabilitation Hospital/ Washington, DC
40+ hours/ Week
Linda Williams/ 202-***-****
Duties:
Greeted visitors and callers upon entry to obtain records for various reasons.
Served as the front desk and contact for administrative responsibilities in the office to include ordering supplies, scheduling office visits and repairs, responding to telephone inquiries and calendar management.
Perform medical support and related administrative functions in support of the designated office.
Distributed incoming mail to appropriate staff.
Evaluated and responded to inquiries, routine/non routine requests to determine the resolve and or appropriate staff or manager.
Prepared correspondence, reports, and documentation for staff as release of information close out and records management.
Maintain strict confidentiality concerning employee-patients medical files and use of health unit services.
Retrieved records using standing and electronic filing systems to process information requests, compile data, identify inaccuracies and to ensure all demographic data was HIPPA compliant.
Job-Related Training:
General
12/2014 to 08/2020 Required trainings for the Library of Congress Federal Government
2020 HIPPA in the Workplace
08/2020 to Present Required trainings for DC Government Employees
08/2021 to Present Required trainings for Department of the Interior Employees
Job-Related Skills:
Computer hardware/software
Scanning, FEDLINK Financial Management System (SYMIN) LC Central Financial Management System (Momentum), FEDLINK Online System (web-based). CCM Enterprise (web-based) Proficient in Microsoft Office, Excel, Word, Adobe Pro. Databases IDX, CBSI, Iliant, Invision, AS400, EmPower, Meditech, eSmart Log, Smart Link, Amicas Vision Server (PACS), Electronic Records Management Systems, Time and Attendance Systems. BOX System. Typing 50 WPM.
Volunteer/Community Service:
2018- Present Volunteer Outreach, Healing Broken Wings, LLC. Washington, DC.
2014- 2018 Youth Outreach Admin., DPR, Watkins Recreation Center SE Washington, DC.
2010- 2012 Youth Outreach Liaison, Peppermill Community Center Capitol Heights, MD.
References:
Regina Bundy, Accounts Receivable Lead
Library of Congress, FEDLINK
202-***-**** (mobile)
Stephanie Smith
United States Postal Service
301-***-**** (mobile)
Sekou Starke
National Park Service
Contact this candidate