Loan Processor Customer Service

Dedicated, organized, and strategic sales leader with excellent interpersonal skills. I am

adept at fostering relationships by using consultative selling techniques to negotiate and close sales. I am a top performer who exceeds sales objectives and maximizes sales revenue across multiple organizations. I have extensive experience with both inbound and outbound marketing campaigns and identifying potential clients' needs which lead to company growth and profitabilit.

Professional Summary

LUCRETHA W. NOBLE

Responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. Manage an assigned pipeline of 50+ home loans

Owned the loan process from application to closing including as the single point of contact Maintain daily workflow prioritization to ensure pipeline management meets required closing dates Ordered all required verifications, documentation and subsequent follow-ups which ensures all timeframes and compliance requirements were met

Inside Sales Agent

Skills

Consultative Selling

Needs Analysis

Strong Oral and

Communication Skills

Complex Problem Solving

Effective use of Marketing

Campaigns

Microsoft Office Suite

Objection Handling

Complex Problem Solving

Detail Oriented

Travel Employment Experience

Service Driven

Cold & Warm Calling

Work History

Home Loan Processor November 2020 - Present

DIGITAL R I SK

Maitland, Florida

Top Performer achieving over 250% or more of quota and remaining Net Add Positive year to date. Ability to develop sales strategies lead my team to exceed all sales metrics. Identify and Develop C-level executive relationships with newly identified customers and within assigned account portfolio.

Develop strategic solutions based on industry trending and customer analysis, which includes preparing executive profiles and continuous study of assigned accounts industry business challenges and trends. Participate in contract negotiations team with colleagues, sales management, and partnered to develop and close sales.

Articulate client business value with consultative selling approaches. Develop successful marketing techniques to create new logo and business opportunities. Maintained and expanded relationships with strategically important large customer Maitland, Florida

SPRINT

Home Loan Processor February 2020 - November 2020 WYNDHAM WORLDWIDE

Inbound call handling of existing Wyndham Vacation Owners Utilized a consultative selling technique to build rapport with vacation owners and grow their account to other locations

Able to listen to the owner's travel needs and wants and customize a package that fits best Maximized vacation packages by extending offers to other locations, adding more features, and extended days to existing packages

Ensured travel itinerary accuracy, collecting customer fees, managing refunds, and providing accurate travel d

Sales Vacation Specialist April 2017 - February 2020 Hybrid, Work from home

Duties include responsible for generating new sales revenue for Sprint Consumer customers by promoting and selling products at local events, door to door, and through referral hunting. Regularly exceed targeted sales goals by a minimum of 30% Actively follow up with sales leads through warm calling campaigns to close sales and grow existing accounts Conducted need-based analysis account reviews to ensure customer satisfaction with billing and all other account related inquires to prevent escalations

Travel throughout market area and to local events expanding Sprint's consumer client base Demonstrated products face to face with customer, assisted in implementation of all services in Sprint's product offerings.

Orlando, Florida

SPRINT

Field Sales / Event Marketing April 2018 - November 2018 AMERICAN S IGNATURE FURNITURE

Altamonte Springs, Florida

Furniture Sales April 2014 - November 2018

Achieved high sales performance consistently meeting established monthly sales goals. Greets guests and provides product and program information with a positive attitude. Ability to connect and establish relationships with guests through consultative selling Provide features and benefits information on our product to assist customers in making home furnishing selections Explain and sell add-on such as protective plans and extended warranty packages Build rapport with clients earning their business through my product knowledge, strong interpersonal skills and excellent listening skills

Coordinate delivery between the guest and warehouse consistently being awarded by management for exceptional customer service.

Computer Skills

Microsoft Office Suite

Google Drive

Database Management

Automated Billing Systems, Payment Processing,

Customer Relationship Management (Salesforce)

Lucretha W. Noble • *****.******@*****.*** • 314-***-**** referenced furnished upon request

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