Front Desk Customer Service

JESSICA

SILVA

805-***-**** **********@*****.***

Skills Summary

I am a hard worker. I can work alone and I work well as team player. I work well with others. Customer service skills over 20 years. Responsible and reliable . Work with my autistic son. I work with him for his ABA therapy and other therapies needed for school. Homeschool both kids.

Education

WEST MILFORD HIGH SCHOOL, GRADUATED 1997

High school diploma

Completed coursework in computers, finance, multimedia, and communications. Coop school half a day of school and work other half of the day. Senior year.

Experience

Cracker Barrel

Guest Services Specialist/Retail Store

December 2019-January 2021

Answered phones. Helped customers in the Retail store. Worked on the registers. Team Lead, trainer at the store. Also was the host, sat people at the tables in the restaurant part. Helped set up items in the store per planograms. Closed most of the time. Made sure the servers at the end of their shifts received their tips. Made sure the store was set up and ready for the next day. Worked with the manager of the store and worked with the Restaurant Managers

as well.

Exemplar Enterprises

Janitorial Services/October 2018-September 2019

Cleaned a company that is confidential. Cleaned kitchenettes, lunchroom, conference rooms and cubicle areas and bathrooms. Mopped, dusted, vacuumed, and cleaned and mopped bathrooms and other areas.

JC Penney, Ventura, Ca

Sales, Jewelry and Home

November 2015-April 2016

Assisted customers with store and product complaints.

Stocked and rotated inventory regularly.

Worked under strict deadlines and responded to service requests.

Helped locate merchandise based on customers needs and desires.

Used registers to check out customers.

Streamline Office Solutions

Camarillo, Ca

September 2014- September 2015

Sales, Customer Service, and Front Desk

Regularly sought opportunities to sell and add on additional merchandise. Ex. Toners and paper.

Managed quality communication, customer support and product representation for each client.

Communicated all merchandise needs or issudx with the appropriate supervisors and technicians.

Attention to detail.

Guaranteed positive customer experiences and resolved all customer complaints.

Promptly responded to general inquiries from members, staff and. Clients bia email, and fax.

Replenished merchandise shelves with items from stockroom. Ex. Ordering toner for customers.

Acosta Sales and Marketing (Kelley-Clarke), Brea, Corporate

Retail Merchandiser, Lead

September 2010-January 2013

Maintained visually appealing and effective displays for entire store.

Lead for resets at 4 different Albertson grocery stores.

Worked with one to 10 different people following my lead.

Worked with scan coordinators, grocery store managers and store directors.

Worked in Oxnard, Ventura, Santa Maria and Santa Barbara.

Worked as a team member to provide the highest level of service to customers.

Worked with Plan o grams and schematics for all parts of the stores.

Completed floor replenishment to guarantee size availability and having less out of stock items.

Maintained friendly and professional customer interactions.

Cleaned and moved shelves a d product.

Harbor Freight and Tools, Camarillo, Ca

Rebuyer

September 2005-September 2010

Documented process flows and developed requirements for functional improvements a d enhancements.

Worked on forecasts for different products.

Collected, tracked and organized data to evaluate current business and market trends.

Computed, recorded and proofread data records and reports.

Worked closely with company executives to identify new business opportunities with other departments.

Created solutions in areas of inventory, sales reporting, distribution, and product upgrades that led to system improvements and processes.

Worked with international and domestic distributors.

Mortech Financial, Oxnard

Jr Processing Assistant

December 2004-September 2005

Supervised preparation of documents, financial models, and presentations.

Loaded customer applications into loan processing programs.

Worked with loan officers, title companies, appraisers, and escrow companies.

Worked with real estate agent

Worked with customers in what is needed for their loans

Santa Barbara Bank and Trust, Camarillo, Ca

Loan officer assistant

May 2002-December 2004

Scheduled appointments for appraisers and worked with Escrow and Title Companies.

Maintained confidentiality of bank records and client information.

Worked with processors and real estate agents.

EMI Records, Capitol Records

Accounts Receivable

May 2001-May 2002

Reconciled accounts.

Worked on remittance for larger customers like Walmart and Sam’s Club.

Worked with smaller mom and pop stores and east coast customers.

Heterene Chemicals, Paterson, New Jers

June 1996-March 2001

Accounts Receivable and Accounts Payable. Set up MSDS sheets for orders for different customers that placed orders for our various chemicals. The Chemicals were for variety of companies such as Loreal, Almay, Maybelline, and other items for Procter and Gamble.

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