Administrative Assistant Customer Service

SUMMARY OF QUALIFICATIONS

Thorough knowledge of banking procedures and policies

Loan Originator NMLS acquired

Organizational skills and excellent communication skills

Courteous and professional with all customers and employees

Training skills to teach and lead coworkers, as well as problem solving and multitasking skills

Ability to acquire new accounts and cross-sell bank products to fit client’s needs

All teller/head teller functions

EXPERIENCE

FIRST KEYSTONE COMMUNITY BANK, MOUNTAINHOME, PA

BRANCH MANAGER August 2017 – June 2022

Control of all operations. Serve as loan officer. Open new accounts. Responsible for branch growth. Place officer calls to acquire business accounts. Train tellers and CSRs. Maintain over drafted accounts daily.

FIRST NORTHERN BANK AND TRUST CO, TANNERSVILLE, PA

BRANCH MANAGER March 2010- August 2017

Control of all operations. Serve as loan officer. Open new accounts. Responsible for branch growth. Place officer calls to acquire business accounts. Train tellers and CSRs. Maintain over drafted accounts daily.

CITIBANK, BROOKLYN, NY

HEAD TELLER July 2008-March 2010

Control of all branch cash and responsible for CTR’s. Assist in branch proof, as well as tellers’ proofs. Help business as well as consumer clients in all aspects, according to needs. Provide high level of customer service for client retention and cross-selling bank products to acquire new business. Assist operations manager with all branch reports.

Jetro Holding LLC, dba Restaurant Depot, College Point, NY

ADMINISTRATIVE ASSISTANT November 2007-June 2008

Responsible for Accounts Receivable and Accounts Payable. Responsible for staff scheduling and maintaining employee timesheets and payroll. Oversee new employee enrollment and administered drug screening, as well as Union enrollment and benefits packages. Responsible for proving out all cashiers and daily store proof. Responsible for maintaining vault and credit card balancing.

Apple Bank for Savings, Brooklyn, NY

OPERATIONS MANAGER January 2000-August 2007

Assist branch manager in operating branch by overseeing all of the unit’s procedures. Ensure customer satisfaction at all levels. Cross-sell bank products. Responsible for branch proof and all transit cash in and out of branch. Supervise employees in their daily work and providing coverage for tellers.

EDUCATION

High School Diploma, Bishop Ford Central Catholic High School, Brooklyn, New York May 1982

ACTIVITIES

Rotarian of the Pocono Mountains-All volunteer work

PTO member – Pocono Mountain School District

Church volunteer – Bake sales, adult mentoring, fund raising

Pocono Mountains Chamber of Commerce - Member

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