Support Specialist Heavy Equipment
Resume:
Francisco M Castillo
Milwaukee, WI. 53207
Cell# 414-***-****
Email. *********@*****.***
OBJECTIVE: To obtain employment with a company that will value an experienced, polished, detailed, passionate, hard worker, that can work on a team or independently with minimal supervision and that is motivated to succeed.
WORK EXPERIENCE
Account Manager / Territory Manager Caribbean Based Accounts. (Central America & Caribbean)
October 2021 – March 2022
Responsibilities
Forecast monthly and annual sales for assigned account, Investigate and reports competitor activities, Communicate product changes, new product programs, samples, quotations, specifications and pricing changes in a timely manner.
Manages internal and external conflict and provides resolution for accounts and the organization, Coordinates and communicates scheduling dates, backorder availability and shipping schedules with customers, Investigates and develops new sales opportunities, customers, and markets. Develops and implements special pricing programs and promotions, Exercises extensive knowledge of product line and its application to customers, Builds working relationships with the key stakeholders for each account.
Account Manager
October 2015 – October 2021
Kaman Industrial Technologies l New Berlin, Wisconsin
Industrial Distribution
Responsibilities
Managing existing National and regular accounts, developing and maintaining successful relationships with customers and vendors+ Promoting sales of industrial solutions to new and existing customers + Handling customer inquiries and recommending strategic solutions + Developing strategies to meet objectives by understanding the market and identifying opportunities and threats + Mobilizing the resources of Kaman Industrial Technologies in order to execute company initiatives. Have experience selling industrial solutions such as power transmissions, bearings, electro/mechanical products, fluid, hydraulic, electric, motors, gear boxes, conveyor belts, gears, sprockets, chain, power products and Capital Equipment for waste water.
Inside Sales Representative
September 2014 – October 2015
Force America l Waukesha, Wisconsin
Manufacturing Hydraulic Systems.
Responsibilities
Partner with customer base to provide pricing, availability and updated on order status on hydraulic parts and systems. Respond to customer inquiries regarding common product lines, current orders, order escalation. Enter component and sub-assemblies for sales and quotes with proper pricing and availability. Maintain minimum profit margin. Partner with Outside Sales Team to coordinate customer service needs.
International Sales Representative
July 2012 - August 2013
WTC Machinery Ixonia, Wisconsin
Manufacturing - Other
My job duties consisted of managing quote requests from inbound phone calls, emails and faxes from both Domestic and International customers for After Market parts to repair undercarriages on Heavy Equipment such as Caterpillar, Komatsu, John Deere as well as additional equipment to repair idler wheels, grousers pads, hydraulic cylinders etc. Material and component parts which are used on the Mining and Construction Industries. My emphasis was more on establishing relationships with Latin American and Caribbean customers. Growing the visibility of the company with potential customers in those same areas. Major market for these products was Chile a country to which I traveled several times and established excellent business relationships, also traveled to Central America Countries to meet and establish personal rapport with customer that had gone inactive with the purpose of reactivating their interest on company’s products, as well as to meet with potential customers met through trade shows. Other duties while in the office consisted ofworking with full Sales Cycle to include answering phone calls, issuing quotes, quote follow ups, solving customer complaints, issuing rma’s, freight estimates, export documentation as well as attending trade shows to meet and obtain interested potential customers as well as managing and establishing relationships with contacts generated from these trade shows.
International Customer Advocate.
August 2008 - June 2012
Rexnord Corporation Milwaukee, Wisconsin
Manufacturing - Other
Job duties consisted of the processing of orders, issuing pricing quotations, answering questions asked by consumers and distributors in relation to ship status, shortage claims, and replacement of missing or damaged material as well as issuing of credit memos and return of material authorizations, helping to obtain invoices and or Certificates of Origin.
I was in charge of Key accounts in South and Central America in countries such as Argentina, Peru, Bolivia, Chile, Uruguay and Paraguay with some customers in Brazil and Costa Rica.
Product sold consists of Gears, Gear Drives, Mixers, Speed Reducers, Couplings, Sprockets and Roller Chain for grain elevators for use in the mining industry as well as Plastic Chain for conveyors for sugar mills, bottling companies and food processing companies as well.
Senior International Sales & Support Specialist
January 1997 - August 2008
C&H Distributors LLC Milwaukee, Wisconsin
Wholesale Trade/Import-Export
Job requirements were to work with International Customers
in their request for material handling, storage, safety, office and
janitorial products such as Interlake Pallet Racking, Edsal, Penco, Rubbermaid, Port-a-King, Orbis, etc. I issued quotes with price, lead time, and freight cost
estimates. I also issued export documents as well as helping customers with tracing
of shipments and if need be work on traffic claims and RMA’s. I also worked with
Government and Domestic accounts. My main focus was Latin
America and the Caribbean but i also serviced the rest of the world. I was also involved in the planning and implementation of operations for a Division established in Mexico which has been in business since 2005.
EDUCATION: Associate Degree, August 1995 – May 1997
MATC. Marketing Management Milwaukee, Wisconsin
Certificate of Completion from WCTC for logistics. Contract negotiation seminars from Toastmasters.
SKILLS
International Sales, Export Documentation, Relationship Building, Market Penetration,
SED. AES. Contract Negotiation, Time Management. Territory Management. MS Office. CRM.
LANGUAGES
Spanish
Fluent
CAREER HIGHLIGHTS
Have obtained, maintained and increased sales in every place i have worked relying on my ability to establish excellent business relationships by providing ethical and professional representation of company's products
INTERESTS: Sports in General, History, Mechanical projects
REFERENCES:
Mr. Rob Bryant
Former VP, WTC Machinery
Professional.
Mr. Carlos Paulino
Former Supervisor, C&H Distributors
Professional
Mr. Scott Tompkins
Senior Engineer, WTC Machinery
Professional
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