Customer service
Resume:
Jessica Boswell
Port Richey, Florida *****
***********@*****.***
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic Teaching Assistant with significant classroom experience and dedication to student success. Helps teachers manage high workloads and demanding targets by handling diverse support tasks. Great with students and excels at multitasking. Coordinated and diligent activity coordinator skilled in student behavior management and redirection. Supports faculty and classroom needs with a proactive and diligent approach. Passionate about helping students and offers proven skills developed over 4 years of related experience. Versed in school standards and strategies to optimize learning for Special Education students.
Skills
Individual Student Assistance
Tutoring and Mentoring
Organizing and Distributing Materials
Creating a Safe Learning Environment
Small-Group and Individual Assistance
Student Behavior and Progress Reporting
Positive Learning Environment
Computer and Microsoft Office Skills
Calm and Patient Demeanor
Verbal and Written Communication
Helping Students with Special Needs
Computer Skills
Education
Everest University - Tampa Tampa, FL
Associate of Science Medical Insurance Billing And Coding
Expected in May 2026
Oral Roberts University Remote
Bachelor of Science Organizational Leadership
Work History
September 2020 - February 2021
Pasco County Schools Land O Lakes, Florida
Instructional Assistant
Supported student learning objectives through personalized and small group assistance.
Provided support to help students with special needs learn and grow.
Provided support during classes, group lessons, and classroom activities.
Delivered curriculum in both one-on-one lessons and group learning environments.
Provided support during classes, group lessons and classroom activities.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Collated classroom materials to help teachers prepare for daily instruction and activities.
Recorded grades for coursework and tests in online reporting system.
Arranged and organized classroom desks, chairs and supplies.
April 2019 - January 2020
Pinellas County Schools Largo, FL
Exceptional Special Education Associate
Maintained positive attitude and affirmatively communicated with each student.
Supported teacher in development of individual learning strategies.
Offered student support through special accommodations, extra assistance and assessments.
Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
Built and maintained effective communication and relationships with students, teachers, support staff, and parents.
Monitored student classroom and outdoor activities to promote student safety.
Alerted instructor to student behavior or issues requiring intervention.
Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Documented student behaviors, interventions, and outcomes to enable the lead teacher to address pertinent issues.
December 2018 - March 2019
5 Star Senior Living Palm Harbor, FL
Dining Room Server
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stayed up-to-date on menu changes to help customers make food choices.
Greeted new customers, discussed specials and took drink orders.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Took orders and delivered food items to residents in the main dining room.
Bussed and reset tables to keep dining room and work areas clean.
Checked in with customers and specific dietary needs while refilling waters and clearing plates.
Checked on the needs of each table and retrieved additional items.
Built long-lasting relationships with residents.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays and delivery bags.
October 2018 - December 2018
5 Star Senior Living Palm Harbor, FL
Housekeeper
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Disposed of trash and recyclables each day to avoid waste buildup.
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Adhered to professional house cleaning checklist.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Responded to requests from patrons for linens and toiletries.
Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Categorized laundry received by clients based on fabric type.
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