Data Entry Customer Service
Resume:
Meleisa Dixon
Looking for a new career in an old world
Franklin, KY 42134
*******.*****@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Urbanex - Nashville, TN
June 2022 to June 2022
Take inbound phone calls to help the customer with either payments or to get a new service call for the customer.
Inbound Call Center Representative
Fox Moving and Storage - Nashville, TN
June 2022 to June 2022
Made warm outbound calls to potential customers to see if they were still interested in services with Fox Moving and Storage. The possible customers search for moving companies and are sent to Fox Moving and Storages' website where they fill in the potential moving date, and from what city they are moving to and from and if we weren't able to get a hold of the customer then we would send a text message and an email message showing insightful information and/or prices, if they booked the moving early enough they could get special deals. If I was able to make contact with potential clients then I would transfer them to available associates that they were able to make commission off of my warm outbound calls. Had to keep a 82% of calls going out to keep my stats up. If the potential client did not want our services because they booked with someone else I could do 1 of 3 things, first I would put into the system that client was no longer interested, 2 send them a text & email,or 3rd -if they still had questions and an associate that needed to make extra commission, they would request to speak to them and see if they could upsell and try to get them to cancel with one company to go with Fox Moving and Storage. Anytime I went into a possible client's account, we would have to explain everything that happened on phone call, and put it into the system.
Bus Driver/ Deep cleaner with housecleaner
ATRIA SENIOR LIVING- WINDLANDS SOUTH - Nashville, TN March 2022 to May 2022
I cleaned the common areas, restrooms, entryways. I was also in charge of doing the deep cleanings on the rooms that were repaired before a new resident moved in. Frequent interactions with all seniors. City Mail Carrier
UNITED STATES POSTAL SERVICE (USPS - Full Time) - Nashville, TN March 2022 to April 2022
Organized mail for delivery, put into bundles per street, put into more bundles and into trays to assist with delivery methods. Obtained packages also to be set out for delivery, and Organized via street for delivery. Drove out to Carrier route and set up per street deliveries for mail and packages. Upon delivery per house, would safely pull over to get packages out for delivery, would knock on door and deliver package and sometimes mail if resident was home, otherwise would leave mail in mailbox and packages by door unless stated on package(s) where to leave item. Would sometimes require signature for resident to get delivery, if resident was not at home would leave information at door if possible or in mailbox that we missed a delivery, and then when I would return to Post Office resident can then go up to Clerk and receive item, after they signed for package and gave to Clerk so Clerk can give to Resident. Until I return to Post office at end of day, I would go street by street delivering the mail. And do setup of packages street by street - that way I would be able to deliver mail and packages at the same time. Then when arriving at Post Office I have very little to return to office for Residents to pick up. If Resident was going on vacation, would hold mail until certain time until that resident was back and able to receive all mail held for them at the same time. If resident moved, had on list of moves, so at beginning of delivery would be able to know when resident changes address to current address and delivered correct mail/packages. Inbound Process Assistant
AMAZON FULLFILLMENT CENTERS - Beaumont, CA
October 2020 to April 2021
Received boxes or pallets and opened items for the next department to sort them to put away that way the orders that came in could be found and properly put together to send out to customers orders. Animal Care Technician
Dept. of Animal Services - San Jacinto, CA
December 2015 to July 2018
Care for and safely handle animals so as to avoid injury to people and animals; Knowledge of cleaning and disinfecting methods, knowledge of care and feeding of animals, knowledge of breeds and behaviors of animals. Knowledge of safe and proper handling of animals, knowledge of rules and regulations governing the impounding, release, and disposal of animals. Investigate situations, gather relevant information, establish facts, and draw valid conclusions. Work independently on special assignments. Read, comprehend, and interpret laws and regulations pertaining to animal control; function in stressful situations, exercising good judgement. Answer questions from the public concerning age, breed, characteristics, care and treatment of animals. Release impounded animals to owners; segregate, isolate, perform euthanasia and dispose of ill, injured, unwanted or aged animals. Using a pallet jack and also a forklift to organize the warehouse after we get deliveries. Problem Solver
Amazon - Moreno Valley, CA
November 2014 to January 2016
The process of working through details of a problem to reach a solution. Problem solving may include mathematical or systematic operations and can be a gauge of an individual's critical thinking skills. When you actively engage in problem solving, you should first identify the specific problem needing to be solved, and then you should weed out the obviously wrong solutions. Actively researching the programs within the company and the companies' catalogs to find a correct amount, UPC, shipment, or vendor account. Adjust items located within the containers, correctly bill the vendor for items received. Customer Service and heavy data entry, and working within sixteen different tabs in windows. Using a handheld scanner, printer, camera, and a computer.
Fulfillment Associate
A Fulfillment Specialist performs various manual labor tasks including, but not limited to box making, labeling, picking/packing orders, tape/dunnage, shipping /receiving, palletizing product. The Fulfillment Specialist is responsible to maintain accuracy, quality, and meet or exceed productivity quotas while performing these tasks.
Maintain quality standards as required by the management team. Meet productivity requirements as required. Ability to work overtime as needed. Maintain an exceptionally clean and safe working environment.
Perform other duties as assigned.
Continuous walking, standing, bending, pushing, pulling, reaching, and handling in a warehouse environment, which includes pallet jack, so that way we can break down shipments and send them out accordingly.
Volunteer Work - Part time
Dept. of Animal Services - San Jacinto, CA
May 2014 to October 2015
Walked the dogs, gave them a haircut and bath at various times. Got the animals ready for adoption. Socialization with the animals.
Cashier /Hard-lines Merchandiser
Kmart - Banning, CA
November 2012 to May 2014
Assist customers within store with their merchandise Keeping the store neat and orderly
Responsible for other duties as assigned
Cashiering, money management, cash drawer, Answer phone calls, Answer customers' questions, and provide information on procedures or policies. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Compute and record totals of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Issue receipts, refunds, credits, or change due to customers. Redeem food stamps and coupons.
Maintain clean and orderly checkout areas.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Offer customers carry-out service at the completion of transactions. Process merchandise returns and exchanges.
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Request information or assistance using paging systems. Resolve customer conflicts.
Calculate total payments received during a time period, and reconcile this with total sales. Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and numbers of transactions. Stock shelves, and mark prices on shelves and items. At times unload truck from shipment which required the pallet jack, and then bring it to the store floor to set up. Customer Retention, Clerical Support, Reception,
Cashiering, Cash Drawer, Public Relations & Complaint Resolutions. Merchandising
Customer Satisfaction with Customer Service, receiving floor merchandise. Customer Assistant
DD's Discounts - Hemet, CA
March 2012 to July 2013
Identified and made recommendations to the customers for their purchases Responsible for other duties as assigned
Safety & Compliance
Greeted customers in a polite manner.
Directed customers to fitting rooms and provided assistance as necessary. Monitored customer activities as requested by supervisor. Upheld fitting rooms clear of merchandise, hangers, tickets and debris. Assisted and followed all guidelines for external theft awareness and prevention. Customer Relations, Customer Satisfaction, Customer Service, Public Relations Customer Service Representative II
Culligan Water Softening - Ontario, CA
May 2005 to August 2007
Performs a wide variety of routine to complex clerical duties support departmental operations, including filing, preparing records and reports, processing customer calls, requests and applications, and creating project files. Assisted the Administrative Coordinator. Receives and responds to incoming and outgoing phone calls; screens calls, visitors, and incoming mail; Assists the public at front counter and directs public to appropriate locations and/or staff. Responds to complaints and requests for information; assists in interpreting and applying regulations, policies, procedures, systems, rules, and precedents in response to inquiries and complaints from public; Enters/tracks public calls into appropriate computer databases. Maintains accurate and detailed records, verifies accuracy of information, researches discrepancies, and records information. Help the customers out by problem solving and figuring out which part of their system failed, and when we could send a technician out there to correct issue. Performs data entry in computer system; reviews type of request and follows procedure for addressing request. Performed cashiering duties; receives money and issues receipts; collects and accounts for service fees. Greet customers entering establishments. Issue receipts, refunds, credits, or change due to customers. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Resolve customer complaints. Weigh items sold by weight in order to determine prices for shipment. Calculate total payments received during a time period, and reconcile this with total sales. Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and numbers of transactions. Post charges against guests' accounts. Account Management, Scheduling, Case Management, Administrative, Clerical Support, Public Relations. Education
Associate in Medical Office Administration
North West College - Santa Ana, CA
February 2013 to May 2014
Associate in PHARMACY TECHNOLOGY
Baldy View R.O.P. - Ontario, CA
September 2001 to September 2002
High school diploma in Computer Science
Choice 2000 Online Charter School - Perris, CA
September 1993 to June 1997
Skills
• Medical Records (1 year)
• Receptionist (2 years)
• Microsoft Word (10+ years)
• CPR (1 year)
• Customer Service (10+ years)
• Data Entry (10+ years)
• Microsoft Office (10+ years)
• Problem Solver (2 years)
• Packaging merchandise for safe delivery (2 years)
• Billing (6 years)
• Customer Service Skills (10+ years)
• Filing (10+ years)
• Medical Terminology (1 year)
• Animal Handling
• Animal Care
• Inside Sales
• Hospitality
• Experience with children
• Pet care
• Veterinary experience
• Front desk
• Cold Calling
• Math
• Computer Literacy
• Kennel Experience
• Manufacturing
• Time management
• Microsoft Excel
• CRM software
• Basic math
• English
• Windows
• Veterinary Assistant
• Medical coding
• Customer support
• Conflict management
• Google Docs
• Communication skills
• Sales
• Animal Restraint
• Databases
• Public Relations
• Administrative Coordinator (5 years)
• Management
Certifications and Licenses
Non-CDL Class C
Driver's License
Assessments
Customer Focus & Orientation — Completed
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Data Entry Clerk — Familiar
September 2019
Maintaining data integrity by detecting errors.
Full results: Familiar
Management & Leadership Skills: Planning & Execution — Familiar October 2019
Planning and managing resources to accomplish organizational goals. Full results: Familiar
Cognitive Ability — Proficient
September 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient
Call Center Customer Service — Highly Proficient
July 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly Proficient
Reliability — Familiar
June 2019
Tendency to be dependable and come to work
Full results: Familiar
Reliability — Proficient
June 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Proficient
Organizational Skills — Proficient
May 2019
Arranging and managing information or materials using a set of rules. Full results: Proficient
Data Entry — Completed
May 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Completed
Customer Focus & Orientation — Completed
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Teaching Skills: Elementary Classroom Management — Familiar April 2019
Promoting learning in an elementary school environment by maintaining classroom order. Full results: Familiar
Knowledge of Early Childhood Development — Familiar April 2019
Measures a candidate's knowledge of the development of children ages 0-3 and of ways to foster that development.
Full results: Familiar
Customer Focus & Orientation — Proficient
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Verbal Communication — Familiar
May 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar
Receptionist — Proficient
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Call Center Customer Service — Proficient
February 2020
Applying customer service skills in a call center setting. Full results: Proficient
Attention to Detail — Proficient
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Inside Sales — Highly Proficient
March 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
March 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Case management & social work — Proficient
September 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Years of experience in varied retail sales and customer service environments. Assisted as an Administrative Coordinator.
Proficient in areas of inventory control, order processing, and cashier management. Proven excellent customer service skills.
Known for handling additional duties.
Energetic, hardworking, and reliable.
Computer literate and proficient with: MS Office and QuickBooks Inbound & outbound calls, and setting appointments. Can type 40 words per minute, can furnish current typing certificate 6,000 keystrokes per hour both by alpha and numeric
Contact this candidate