Personal Assistant Customer Service

Nellice Alohalani Audra Tupua

C: 808-***-**** E: ***********@*****.***

SUMMARY

I am a new resident to the state of Hawaii moving in from American Samoa who seeks contemporary organizational experience and the ability to apply the skills acquired through my years of work experience, into competent goals. My greatest strengths are my enthusiasm for a beyond satisfying customer service experience and my excellent work ethic. I am well-versed and well equipped to work in a fast paced setting, so I am able to handle demanding jobs independently and am able to stay calm under pressure when any problems arise. I am looking for a challenging and rewarding position that will utilize my skills and my educational background. Furthermore, I am looking for a position that will provide me with the opportunity to learn and grow in the field in order to succeed.

AREAS OF EXCELLENCE

● Reliable and Consistent Work Ethic

● Problem Resolution

● Customer Service, both written and verbal

● Dependable and Motivated

● Always open to new experiences, information and skills to help improve abilities WORK EXPERIENCE

Vine and Paul’s Car Rentals

Maintenance/Distributor June 2017-2018

● Maintain knowledge of all business products and services including but not limited to inventory, pricing, incentive programs, and financing options.

● Direct customers to product information resources, including those available on hand.

● Can communicate and understand the needs and wants of customers, to work with them accordingly and help them with their decision and set an appointment for proper vehicle demonstration.

● Keeps up-to-date knowledge of new products, features, accessories, etc., and their benefits for our clients.

● Responds to email inquiries immediately and delivers messages intended for other departments promptly. Notify customers that their messages have been forwarded to the appropriate personnel for prompt attention.

● Tracks appointments and follow-ups.

Cheatday Bakery Samoa

Cashier/Baker/Cake Decorator/Personal Assistant/Graphic Designer/Manager August 2019 – July 2022

● Excellent customer service.

● Adaptive to instructions and directions.

● Computer literate, graphic designing and image editing.

● Efficient learner and worker.

● Always keep priorities in tack.

● Monitor fellow employees and manage their duties.

● Organize all of the tasks division and handle training for new and other employees.

● Responsible for the best services to customers.

● Assumed responsibility of inventory checks.

● Oversaw unloading of shipments and planned storage layout.

● Checked shipments for accuracy and visible damage.

● Marketed rewards programs to customers who seemed interested.

● Checked and managed gift certificates and vouchers to ensure legitimacy.

● Audited registers throughout the day to establish a system of accountability.

● Completed sales transactions using cash, credit cards, debit cards and checks.

● Managed cash drawers and cash retrieval at the end of the day to ensure accuracy.

● Comfortable using a POS system, phone and tablet.

● Ability to problem solve, analyze, think critically, good judgment and make fair

● decisions.

● Cake decorating and storing

● Monitored all online orders and customers.

American Samoa Car Rentals

March 2022 – July 2022

● Verify the accuracy of data and other information in the records and reports.

● Support the administrative team in achieving their goals..

● Comfortable using computers and required systems.

● Ability to multitask, adapt to changing priorities, manage a diversity of high priority projects in a fast-paced environment.

● Attention to detail with documentation.

EDUCATION

● Tafuna High School 3.75 GPA ( Honors Roll Student)

● American Samoa Community College - Business Management

**Reference upon request.

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