Front Desk Customer Service

Tien Le

**** ****** **, ** ***** CA *****

Phone: 714-***-****

E-mail: *******@*******.***

OBJECTIVE

Seeking employment in an administrative setting after a 4 year break giving birth and raising two children. I have about 12 years of experience working in an office environment with various projects involving group collaboration and individual work. Experience with Microsoft Office programs such as Word, Excel, and Outlook. Fluent in both English and Vietnamese.

EXPERIENCE

OLD Republic Title, Orange, CA- Recording Coordinator 2014-2017

Researched and obtained document recording information to finalize closing documentation

Communicated with nationwide clerk offices for document processing fees

Audited and corrected recordable documents for accuracy and compliance prior to submitting miscellaneous recordable documents via various Efile sites.

Front desk duties receiving incoming phone calls and collecting general information and re-directing to applicable departments

LPS, A Lender Processing Services Company, Inc., Irvine, CA – Recording Coordinator

2005 – 2011

Review and audit title paperwork for accuracy and compliance to county/state guidelines

Responsible for calculating county recording fees and taxes prior to billing clients

Package title reports, recordable loan documents and process checks for county recording

Remain current on recording guidelines by research and communication with various county clerk’s offices and their specific requirements

Auditing county rejected documents and resolving miscellaneous recording exceptions with respective offices

Vans Bakery, Westminster, CA – Sales and Customer Service

2005-2005

Cashier

Daily customer interactions taking orders

Assisted with daily shipments and logged inventory

EDUCATION

Santa Ana College, Santa Ana

2002-2005; 2010-2012

Associate degree, liberal studies and business.

Member of campus Vietnamese Club – organizing miscellaneous social events.

Lincoln ROP/General Office Vocational Study

2002

Lincoln ROP/ General Office Garden Grove, CA

Received General Office Clerk Certificate with a completion of 360 hrs.

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