Service Representative Customer
Resume:
Haley Oliver
Greenup, KY *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Merchandiser
Anderson Merchandisers - Ashland, KY
February 2018 to December 2018
As a merchandiser I would be expected to complete various activities at an assigned location for a particular client. Activities would include performing audits on merchandise, building displays, and communication with management.
CSR - Customer Service Representative
Amazon.com - Huntington, WV
May 2017 to February 2018
• Managed customer accounts
• Resolved various order errors
• Worked in the inbound call dept.
• Assisted customers via live chat
• Responded to inquiries and issues regarding accounts and purchases
Education
Still pursuing Degree in MHAD
Columbus State Community College - Columbus, OH
January 2012 to August 2014
High school or equivalent in H.S. Diploma
Grove City High School - Grove City, OH
August 2006 to August 2010
Skills
• Planogram
• Microsoft Word (10+ years)
• Excel (10+ years)
• Computer Literacy (10+ years)
• Customer Service (8 years)
• Live Chat
• Technical Support
• Merchandising
• Account Management
• Troubleshooting
• Help Desk
• Desktop Support
• Computer Networking
• Microsoft Outlook
• Inventory Control
• Microsoft Windows
• Operating Systems
• Sales
• Microsoft Powerpoint
Certifications and Licenses
driver's license
Assessments
Attention to Detail — Highly Proficient
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Work style: Reliability — Highly Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Sales skills — Highly Proficient
November 2020
Influencing and negotiating with customers
Full results: Highly Proficient
Filing & organization — Proficient
July 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Recruiting — Proficient
July 2022
Managing the candidate sourcing and selection process Full results: Proficient
Customer focus & orientation — Expert
July 2022
Responding to customer situations with sensitivity Full results: Expert
Workplace safety — Proficient
July 2022
Using safe practices at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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