Center Data Call

JOY E. MUSE

**** ******* ****** **.

Indianapolis, In 46221

Email: ***********@*****.***

Phone: 463-***-****

Office Assistant with a wide range of applicable skills seeks professional growth and career advancement opportunities as an Administrative Assistant. Excellent clerical skills and the ability to oversee and manage multiple tasks simultaneously. Focused and detail-oriented with the drive and commitment to become a valuable contributing member of the Bedel Financial workforce.

KEY SKILLS AND ATTRIBUTES:

● Microsoft Office, Excel, Word, Outlook, PowerPoint

● Scheduling and Organization

● Professionalism

● Written Communication

● Attention to Detail

● Developing Training Program

● Proven Leadership Skills

● Well Organized

● Strong Leader

● Strong Communications

● Excellent Customer Service

● Positive Attitude

PROFESSIONAL EXPERIENCE:

Hands of Love Academy

(Seasonal) Feb/21 to 07/22

Administrative Assistant

Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

• Communicated with multiple departments to plan meetings and prepare new student welcome packages.

• Helped coordinate dozens of recruitment events that contributed to high enrollment levels.

• Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared school correspondence.

• Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.

• Trained 2 admin assistants during a period of company expansion to ensure attention to detail and adherence to company policies

• Maintained utmost discretion when dealing with sensitive topics

• Managed travel and expense reports for department team members

• Able to communicate and help contact management and staff and clients Inktel, Indianapolis, IN

August 2018 – December 2020

Manager

● Hiring, training, coaching and leading call center representatives as they provide support for customer service.

● Leading team’s meetings, asking questions to better understand the calls.

● Assisting other management team members in identifying trends and establishing call center goals.

● Creating reports and analyzing call center data to improve processes.

● Ensuring resources are properly allocated.

● Maximizing efficiency and customer satisfaction.

● Authorizing replacements or refunds.

JOY E. MUSE

5918 Prairie Meadow Dr

Indianapolis, IN 46221

Email: ***********@*****.***

Phone 463-***-****

PROFESSIONAL EXPERIENCE

Marsh Corporate Office, Fishers, IN

January 2017– June 2017

Human Resource Manager

● Prepared and updated employment records, including pension plans, compensation packages, benefits, disciplinary behavior, and disputes.

● Administered and processed paperwork related to new hires, job candidates, employment concerns and complaints, and pre-employment tests.

● Mentored new recruits, provided onboarding seminars, and conducted group and individual training sessions.

ADT, Indianapolis, IN

October 2010 – November 2017

Human Resource Manager

Oversaw a human resources department of 5 team members and their various functions. Effectively liaised between senior management and employees to maintain and improve company-employee relations.

Researched, recruited, staffed, onboarded, and trained new company hires according to the needs of department managers and company budget.

Ensured compliance of company directives, regulatory concerns, and health and safety protocols. Administered payroll, company benefits packages, corporate events, and team building meetings and outings.

Key Achievements

● Awarded the 2015 HR Executive of the Year”

● Implemented a new onboarding process which cut down training times by 2 days. EDUCATIONAL BACKGROUND AND CERTIFICATES

Med Tech College, Indianapolis, Indiana 2005

Associates Degree, Administrative Business

Pike High School, Indianapolis, Indiana 2003

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