housekeeping Operation Manager and Housekeeping Training & Quality

CURRICULUM VITAE

AJIT KUMAR ROUT

S/o-Mr. Niranjan Rout

At-Bilabadi

Po-Korkora

Via-Arnnapal

Dist.-Bhadrak,

Odisha, Pin-756116

Mob: - +91-932*******

Email ID:- **********@*****.***

CAREER OBJECTIVE

To obtain a challenging and responsible position with an opportunity for advancement where my skills and work experience will have valuable application to give the best out of my abilities.

KEY ABILITIES

Hard working & careful to the duty.

Ability to handle all type of situation.

Have a interest to learn new skill.

Have the ability to work in peer group.

Having a good communicative skill.

ACADEMIC QUALIFICATION

10th from Satabhauni Ucha Bidyapitha, Satabhauni, Bhadrak, under HSC, Orissa in the year 2001 with 3rddivision.

Intermediate in commerce from Maa Sarada Devi Mahavidyalaya Kothar, Bhadrak, under CHSE, Orissa in the year 2004 with 2nd division PROFESSIONAL QUALIFICATION

Bachelor Degree of Tourism and Hospitality Services (BDTHS) from National Institute of Hotel Management & Tourism (NIHMT) affiliated to Utkal University of culture, recognized by U.G.C Govt. of India, Bhubaneswar. INDUSTRIAL EXPOSURE TRAINING:

Completed Industrial Training from Hotel Ramada Powai & The Residency Hotel & Convention Center, Powai, Mumbai. WORK EXPERIENCE:

Worked with Tenon Facility Management Private Limited as a Asst. Manager in Training (Soft service) from April 2018 to June 2021. Worked with OCS India pvt. Ltd. As a Manager Operation in Housekeeping in Mall from Dec 2016 to 25th June 2017.

Worked with OCS India pvt. Ltd. As a Sr. Executive in Quality Control (Trainer & Auditor) in Housekeeping from June 2015 to Nov 2016. Responsibilities

Handling Client complaints.

Conducting Quality audit at client site on housekeeping & steward service.

Responsible for maintaining grooming, Company System / standard, Health & safety at site.

Train Operation managers to give a quality service to client.

Conduct Trainings for Housekeeping staff, supervisors & executives.

Risk assessment conduct at site to keep the site safe for staff. Worked as a Housekeeping SUPERVISOR with Fortune Select Exotica Navimumbai, from 11th Sep 2014 to 30th Mar, 2015.

Responsibilities

Handling guest requests and complaints.

Handling minibar.

Handled operating systems like Micros and IDS, IDS next.

I was responsible for overall quality checking of rooms,

Quality check of cleanliness of Public area,

Monthly inventories.

Taking trainings and developing the standards of the department etc.

Coordinate for training sessions for staff, all the important paper works for the department.

Indent preparation for the month and order placing, etc. Worked with FORTUNE SELECT REGINA, CANDOLIM, GOA as a Room attendant/ self-checker on 3rd may, 2014

Worked with FOURPOINTS BY SHERATON in Housekeeping as a G.S.A for 2 Years (JAN’2012 TO FEB’2014)

Responsibilities

Grate knowledge of proper use and storage of cleaning of Chemicals.

Computer software knowledge to include Microsoft Word, Excel, and power point.

Responsible to maintain the housekeeping daily activities.

Vacuum all rooms including behind furniture clean carper, dusts and cleaning bathrooms.

Vacuum all rooms including behind furniture clean carper, dusts and cleaning bathrooms.

Maintained list of vacancy rooms ready to clean.

Ensured clean uniforms and maintain positive working relationships to the guests.

Ensured standards of guest rooms.

Solved guest problems to exceed customer expectations.

Communicated effectively with all hotel departments for all guests. TECHINICAL PROFILE:

Operating Systems : Dos, Windows,

Application Software : MS Office

HTML, DHTML

Linguistic SKILS:

Can Read, Write and Speak English, Hindi, and Odia PERSONAL PROFILE:

Father’s Name : Mr. Niranjana Rout

Date of Birth : 10th June, 1986

Gender : Male

Languages Known : English, Hindi, Odia, and Marathi Marital Status : Married

Hobbies : Cricket, carom, and Listening to Music.

Nationality : Indian

Religion : Hindu

DECLARATION

I hereby declare that the information furnished above is true is and utmost authentic According to the best my knowledge and belief. PLACE Signature

DATE

AJIT KUMAR ROUT

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