Customer Service Representative

Honey Verceles

VA PUBLIC NOTARY

**** ******* **. #****, ******** Beach, VA 23453

*** *** *** * *************@*****.***

EXPERIENCES – Administration & Management

Auditor / Hotel Manager

Studios & Suites 4 Less

1433 N Battlefield Blvd, Chesapeake VA 23320

Nov 2019 – Up to date

Duties & Responsibilities:

Keep front desk clean, tidy, and supplied with all the necessary supplies

Greet, communicate with and welcome guests

Keep the office in order

Answer all the customers' questions and address their complaints

Answer all incoming calls and redirect them or keep messages

Receive letters, packages and send them to appropriate destination

Prepare and manage outgoing mail

Check, sort, and forward emails

Monitor office supplies

Place supply orders when necessary

Monitor and update records and files

Monitor and log office expenses and costs

Payroll

Balancing Cash & All card transaction

Recruiting, training, and supervising staff

Maintaining statistical and financial records

Planning maintenance work, events, and room bookings

Promoting and marketing the business

Ensuring compliance with health and safety legislation and licensing laws

All other administrative and clerical work

Customer Service Representative

United Airlines

2200 Norview Ave, Norfolk, VA 23518

Mar 2015 - May 2018 (Full Time)

Jun 2019 - Sep 2021 (Part Time)

Duties & Responsibilities:

Communicate with customers

Generate customers reservations and boarding passes

Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)

Read customers identification documents, baggage tags, cargo labels, and flight status information

Operate a computer to enter and retrieve data

Lift baggage and boxes/packages weighing up to 70lbs.

Open/close aircraft door before flight departure and upon flight arrival

Stand for up to 8 hours during a shift. – Walk continuously throughout the airport

Sit continuously when providing customer service

Operate the customers loading jet bridge

Read the weight of baggage from a scale and assess the baggage fee if required

Perform simple calculations

Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies

Other duties as assigned

Night Auditor

Holiday Inn Express & Suites VA Beach Oceanfront

2607 Atlantic Ave, Virginia Beach, VA 23451

Aug 2020 – Mar 2021 (Part Time)

Duties & Responsibilities:

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Keep records of room availability and guests' accounts, manually or using computers.

Prepare and distribute daily reports.

Audit and reconcile cashiers.

Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

Input and update financial information into BRAINS network.

Check guests/in out and perform Guest Service Agents tasks.

Respond to guest inquiries and resolve complaints.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

QUALIFICATIONS

Course: Midwifery / Balian Community College – Graduate 2006

Business Administration / STI College – Undergraduate

Location: Laguna Philippines

Training / Certificate

Customer Service Certification.

Help Desk Certification.

Client Services Certification.

Client Services Manager Certification.

Customer Experience Certification.

Customer Service Leadership Certification

Skills

Administration and Management

Clerical

Communication

Computer Skills

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