Front Desk Production Worker
Resume:
Donesha Bland
Richmond, VA *****
**********@*****.***
Highly personable and skilled production operator with over twenty years of experience in production, inspection, trainer, machineoperation, rework and lead production. Demonstrated ability to gain business and client trust and provideexceptional service as a lead manufacturing associate, inspection andrework trainer and production line work. Proven track record of assisting in the design and implementation ofreporting procedures that reduce labor costs and improve customer-satisfaction ratings. Work Experience
Order Selector, Warehouse Clerk, Janitorial
Delhaize America Food Lion - Disputanta, VA
February 2021 to March 2022
1. Complied with Delhazie America established policies and procedures 2. Ride pallet jack around distribution center to select orders for our stores (Foodlion) 3. Occasional warehouse clerk work (Qc)
4. Lift up to 70lbs
5. Janitorial work as needed
Quality Inspector
Delhaize America Food Lion - Disputanta, VA
February 2021 to March 2022
1. Identify non-conformances per partspecifications and drawings. Assess,Accept or Reject non- conformancesbased on part drawing.
Participate in investigations for common non-conformances by partnumber. 1. Research non-adherence to quality standards when issues arise. 2. Package and prepare final product for sale following allcompany export guidelines. 3. Calibrate, operate and respond to alarms onCMM (Coordinate Measuring Machine). 4. Preform Inspection per technical instructions, qualitydocumentation, inspection processes based on GeometricDimensional Tolerance.
Production Worker/Quality Control
CAMPOFRIO FOOD GROUP - Colonial Heights, VA
November 2019 to January 2021
1. Check and inspect meat for product (bugs, plastic, glass etc ) 2. Weighing meat
3. Processing and production of raw materials
Door Assembler
Steves & Sons - Henrico County, VA
October 2018 to November 2019
Assembling doors and door frames
Front Desk Agent
Akaza Hotels - Henrico, VA, US
July 2015 to August 2018
Welcome guests as they arrive at the hotel. Duties include checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments. Provide guests with information, answer their queries and deal with complaints. Production Line - Soup Feeder
Marchuan Noodle Company - Chesterfield, VA
August 2016 to March 2017
(Soup feeder) assembling and checking products, ensuring all machinery runs smoothly, and assisting in the packaging and shipment of items.
Custodial Worker
Henrico County Public Schools - Henrico County, VA July 2013 to November 2015
Quality Control Inspector
Superior Document Sevices - Richmond, VA
October 2014 to May 2015
Scanning, Printing & Quality Control
Home Preservation Client Representative II
SunTrust Mortgage - Richmond, VA
May 2012 to June 2014
Primary duties include, but are not limited to, compiling a complete file to submit to underwriting
*Analyzing housing credit and income information
*Identifying and recommending options for borrowers
*Manage a pipe line of 120 plus loans
*Outbound, inbound call campaigns
*Reviewing documents for modifications and/or retention workouts
*Surpass the company mandate quota on how many loans are completed
*Work with clients thru the entire modification process and/or retention process including foreclosure if applicable
*Follow FDIC guidelines and regulations
*Corresponding with law firms and outside Financial Institutions
*Adhere investor guidelines FHA VA FNMA FHLMC Port and Private Loans Custodial Worker/ Part Time
Henrico county Schools - Henrico, VA, US
November 2012 to March 2013
Responsibilities
Clean classrooms, offices, hallways, bathrooms.. Which included the duties of sweeping, mopping, vacuuming, and dusting
Accomplishments
Ive been cleaning since its started in my bedroom as a child to chores done around the house to working as a house keeper. But working as a custodial worker with hcps has enhanced my cleaning skills and buffing of floors
The knowledge of cleaning procedures, equipment, and cleaning supplies beyond the knowledge expected of a Custodian. ability to lift and carry custodial supplies and equipment weighing up to 75 pounds on a frequent basis and up to 100 pounds on an occasional basis, prolonged walking or standing and frequent bending, stooping, and reaching on a daily basis. Customer Service Rep
Alternative Water Solutions
December 2010 to April 2012
Duties include answering inbound call on a multi line phone / billing and services
*Resolve issues using basic troubleshooting flows and following directions accurately
*Be very knowledgeable about all of Alternative Water Solutions Products and services
*Meet set sales goals and other company metrics
*Using multiple operating systems and being able to navigate thru multiple screens
*Living the daily values that Alternative Water Solutions lives by *Sell and grow on every single call and opportunity
*Notating every account with the proper documentation
*Monitor calls and provide feedback, floor support to assist team with meeting goals / Sent out daily stats Education
Henrico High School
Skills
• Customer Service
• Customer Support
• Call Center
• Customer Care
• Front Desk
• Front Office
• Guest Service
• Reception
• Cash Handling
• Inventory
• MS Office
• Microsoft Office
• Microsoft Word
• Retail
• Sales
• Custodial experience
• English
• Manufacturing
• Materials handling
• Computer literacy
• Warehouse supervisor experience
• Quality Inspection
• Quality Control
• Assembly
• Pallet jack
Assessments
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Verbal communication — Proficient
December 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Work style: Conscientiousness — Highly Proficient
December 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Management & leadership skills: Impact & influence — Familiar February 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Youth program counselor — Familiar
May 2020
Leading, communicating with, and supporting youths Full results: Familiar
Written communication — Familiar
February 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Basic computer skills — Proficient
February 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer focus & orientation — Familiar
February 2022
Responding to customer situations with sensitivity Full results: Familiar
Work motivation — Proficient
April 2022
Level of motivation and discipline applied toward work Full results: Proficient
Social media — Familiar
April 2022
Knowledge of popular social media platforms, features, and functions Full results: Familiar
Front desk agent (hotel) — Proficient
April 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Data entry: Attention to detail — Proficient
April 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Security guard skills — Proficient
April 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Sales skills — Completed
April 2022
Influencing and negotiating with customers
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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