Customer Service Representative

CRISTINA M. MORGADO

*.*********@*****.*** · 407-***-****

Department of Human Resource

DEAR RECRUITING OFFICER,

I am interested in joining the team at your company. Upon investigation of the open position, I believe that I can truly make a substantial contribution to your team.

The ability to be flexible and adapt to new situations is an integral part of my previous positions as Customer Service Representative, Accounting and Office Administrator

My daily activities have varied from greeting customers/guests, assisting them with their needs and ensuring full satisfaction upon their requests. Five Star service is always a must, having a great attitude and high levels of energy is a way I maintain a great atmosphere at the job site. I have also used different techniques to close sales in different types of demographics. I am very well spoken, dedicated and I have excellent work ethic. A career with your agency would be especially appealing to me because it would enable me to combine my interest in people interaction with my experience in customer service, as well as my multi-tasking skills. I would like an opportunity to discuss career possibilities for me at your agency.

Sincerely,

Cristina Morgado

CRISTINA M. MORGADO

407-***-**** 2228 Pine Park Trail, Apt #2624 Orlando FL. 3281 *.*********@*****.*** Highly organized and hardworking professional with experience in leadership and administration. Bilingual with strengths in communication, problem-solving, customer service, and organization. Looking to make use of my skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

EDUCATION

•2010-2014 Daytona State College -Psychology, A.A. degree

•2017- 2019 Daytona State College- Bachelor’s degree – Business Administration- Supervision and Management. EXPERIENCE

03/2021- Present Irish Mike’s Collision

Accounting/ Office Administrator

● Prepare financial statements and reconciliations.

● Accounts payables and receivables.

● Collect the financial data and balance the accounts by finding the problem.

● Maintain all documentation up to date, ensuring all required documents are in place.

● Keep safe balanced, creates deposits and bookkeeping.

● Oversees office staff & provides support when needed.

● Create financial reports; daily, weekly, and monthly.

● Train new staff with all procedures.

● Prepare and plan new techniques for better service.

● Prepare invoicing and billings

● Research, file and maintain financial records.

●

04/2019- 01/2021 Windermere Collision Center

Customer Service Representative

● Answer phone calls.

● Maintain communication with the insurances, request approvals, proof of payment and keep all documentation up to date

● Electronic payments & requesting proof of payments

● Receivables & payables

● Process vehicles by checking them in with prior unrelated damaged, record all information and great a file with all information

● Do updates calls three times a week or more if necessary 2

● Update Geico with ARX appointment.

● Create Invoice, bank deposit, archive documentation, merge, and lock estimates

● Maintain accurate files

● Balance statements. If not contacting the vendor and requesting the invoices missing before submitting to manager for payment.

● Training and guiding new team member to successfully learn customer service representative

● Deposit money

● Bookkeeping

● Maintain QuickBooks updated

10/2015- 10/2016– Sears

Administrative Assistant

● Answer the telephone and take messages

● Prepare write ups

● Prepare payroll

● Count the money

● Prepare over & shorts

● Prepare R&D

● Deposit money

● Pick up and send mail

● Order change when necessary

● Report suspicious activity

● Archive documents

Skills:

● Data analysis (3+years)

● Problem-Solving (10+ years)

● Customer service (10+ years)

● Adaptability

● Fast-Learner

● Teamwork & Collaboration (10+ years)

● Leadership (5+ years)

● Time management (5+ years)

● Bilingual (Spanish & English) (10+ years)

● Organized

● Customer service (10+ years of experience)

● Computer and technology knowledge

Open Table (2+ years)

Oracle (2+ years)

Word (10+ years)

Excel (10+ years)

QuickBooks (4+ years)

Power point (10+ years)

Access Point (10 + years)

CCC One (4+ years)

3

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