Selective Insurance Customer Service
Resume:
Susan M. Fields
Clarksville, TN 37043
Phone 973-***-****
***********@*****.***
Work History
Saint Claire's Health Care System
December 2017 to June 3, 2022
Buyer/Purchasing Agent- Research evaluate and buy products for the hospital. This includes but is not limited to
●Research & order supplies for the hospital
●Contact vendors for pricing and product availability
●Arrange shipping for return items when needed
●Process purchase orders
September 14, 2015 to December 2017
Central Supply Services - Accurately complete exchange inventory and restock supplies to different areas of the hospital. This includes but is not limited to
●Utilize handheld computer for restocking.
●Rotate supplies in supply location to ensure older supplies are used
first.
●Unpack and inspect supplies to ensure sterile package integrity.
●Place and order new supplies in correct storage area.
Walmart
November 11, 2015 to April 2017
Cashier/Customer Service
●Checking and bagging customers merchandise
Selective Insurance Company of America, Branchville, NJ
October 17, 1988 to February 6, 2015
Senior Data Quality Tech - Business Intelligent Unit - analyze and implement new and existing programs for reporting accurate statistical data to ISO, State Insurance Departments and Worker’s compensation reporting Bureaus. This includes but is not limited to:
●Prioritize, schedule, and monitor my work to ensure all projects and reporting is completed on a timely manner so all deadlines are met.
●Provide technical direction and guidance to members of the Business Intelligent Unit and IT programmers.
●Trouble shooting problems and provide resolutions for reporting accurate data to Bureaus.
●Provide excellent customer service to all internal and external customers including but not limited to: ISO, and State Department of Banking and Insurance, NCCI and Independent Worker Compensation Bureaus.
●Resolved Proof of Coverage issues for Worker’s comp Insured’s with independent Bureaus.
●Analyzing reports and data for accurate Statistical reporting for Commercial, Personal and Workers Comp lines of business.
●Answered Criticisms from Worker Comp Bureaus.
●Experienced in Microsoft Excel and Word.
1988 – 1991 File Clerk
1991 – 1994 Manual Coding and Keypunch
1994 – 1997 Audit Reviewer
1997 – 2001 Underwriting Tech
2001 – 2004 Actuarial (Data Quality and Statistical Unit) as a Data Quality Analyst
2004 – 2013 Unit was merged to Business Service Unit
2013 – 2/6/15 Unit was merged to the Business Intelligent Job title was changed to Senior Data Quality Tech
Education:
●High Point Regional High school received High school diploma.
●Classes taken at Selective Insurance Company of America include:
INS 21 Property and Liability Insurance
INS 23 Commercial Insurance
INTRO 20 Introduction to Property and Liability Insurance.
●Seminars taken include:
Achieving Extraordinary Customer Relations
Time and Stress Management
Business Writing
Other
A member of Sussex Wantage school board from November 2015 to present. Duties include but, not limited to serving on the:
●Policy committee,
●Curriculum committee
●General board duties.
Contact this candidate