Customer Service Front Desk
Resume:
Mary L. Joyner
McHenry, IL ***50
Professional Objective:
To secure a position at a progressive and innovative company which will provide me with a new challenge. Enabling me to use my strong organizational skills, management skills, customer service skills and ability to work well with people Summary of Qualifications
● Over twenty five years of banking experience which includes opening new accounts, customer service, working in proof department and later leading into supervisory position in the daily operations of the banking business.
● Eighteen years of hands on management experience in the running of multiple branches of the bank, including management of the staff including hiring and dealing with several human resources issues, daily operations of the offices and participating in public relation aspects of the bank to promote exposure and growth of the bank
● Ability to multi-task, being able to prioritize and follow through so that tasks are completed in timely manner.
● Computer knowledgeable; familiar with Microsoft Office Programs to include, but not limited to Word and Excel programs.
● Completed Supervisor Training through EAP Family Services Department. Learning how to work with many different types of personalities.
● Works well in stressful situations
● Worked on Epic Paragon System, Next Gen, Citrix Registration, Systoc, Pacs, Microsoft Word,Microsoft Office, Kronos, WorkDay,Taleo, Dell Client Share, etc..
● Insurance Coordinator
● Resulting of patients charts to companies for Occupational Health
● Over 40 years of experience working with the public
● Practice Supervisor of Immediate Care
Experience:
Northwestern Medicine
Medical Receptionist
September 2017 to current
Centegra Immediate Care
McHenry, IL 60050
January 2016-September 2017
Practice Supervisor:
Prepared working schedule for front desk associates. Trained associates on any new Standard Operating Procedures when checking in patients and collecting co-pays. Approved associate's time in Kronos and approved time off in WorkDay. Helped associates on a daily basis with questions or concerns on several issues. Ordered supplies and forms that were needed to check in a patient for the Immediate Care and for Occupational Health
Also ordered items for clinic from Materials Management Balanced and posted Medical receptionist batches, and made out deposits to the bank. Fixed any errors that occurred in the batches also. Daily reporting on number of patients per day in the clinic, hours worked for providers, clinicals, and receptionist, x-rays done and patients sent to emergency room for further care. Also several other reports making sure all providers completed their charts and billed patients in a timely manner. Various reports were done to verify all information was entered correctly when registering patients, that insurance was verified and that the co-pay was collected and entered into system. Recorded and scanned all patient surveys and did report of comments to management.
Worked closely with Occupational Health area, attended several monthly meetings, was part of the Super User group and attended Leadership meetings. Worked with the other Practice Supervisors sharing employees when clinics were short staffed.
Also covered for the front desk and resulted Occupational Health findings to companies when needed. There were many duties of the Practice Supervisor and I enjoyed all of them.
Centegra Immediate Care
McHenry, Illinois 60050
November 2014-January 2016
Medical Receptionist:
Register patients in the Immediate Care using Next-Gen, verify insurance and collecting co-pays.
Also checking in patients for Dr. Fliman and Dr. Spengel Registering Occupational Health patients giving them the proper forms to fill out before being seen by the Doctor. Insurance Coordinator
Resulting of patients charts for Occupational Health Scanning information into patients charts
Ancillary Reg’s for X-Rays
Also other miscellaneous office duties as they arise. Centegra Health System
McHenry, Illinois 60050
November 2013 to November 2014
Registration Department/Registry
Register patients for procedures and treatment in all areas of the hospital Areas that I have worked in are: Emergency Department, Surgery, Ambulatory Services, Diagnostics, Heart Center, Lab, Behavioral Health in Woodstock, Woodstock Hospital, CLMA and North McHenry Immediate Care. Home State Bank-McHenry South and North Branches
40 Grant Street
Crystal Lake, IL 60014
Dates Employed: October 1995 to March 2012
Position Held: Operations Manager/Bank Officer
Job responsibilities:
. Scheduling of staff to ensure offices are adequately staffed to efficiently function adjusting to staff call ins and vacations.
Management of staff, intervening as needed in areas identified, to promote continued growth and development within their position and to maintain compliance with company policies/procedures.
Complete staff annual reviews and coaching them in order to help them meet or exceed their individual goals. Work with Human resource department as needed.
. Responsible for balancing of vault and ATM Machines; auditing for errors if not in balance, determining and making corrections as needed. Run teller drawer and assist customers with transactions
Order money from Federal Reserve
Auditing of teller drawers and ATM machines
Open Certificates of Deposit and IRA’s.
Assist with working of teller line and opening of new accounts when needed.
Address customer service needs, investigating and helping them to problem solve on things such as account balances, functions of ATM/Debit cards, providing with copies of needed documents as a lot of just listening to their frustrations providing support as needed.
Order supplies that are needed on a daily basis, assessing proper function of all equipment on daily basis and if not, implementing necessary steps in order to return to functioning status in a timely manner.
Responsible for the security of the building; training employees on necessary steps to take in case of emergency situations such as robberies.
Participate in community functions such as McHenry and Johnsburg Expos, McHenry Fiesta Day Parade, McHenry Mixers
McHenry State Bank
3510 W. Elm Street
McHenry, IL 60050
Dates Employed: February 1985 to October 1995
Positions Held:
January 1993 to 1995 Position: Supervisor
Job Responsibilities:
Supervised all new account representatives in Main Office and two associated branches
Reporting of IRA transactions
Reporting of all Stocks bought and sold
Opened New Accounts and Certificates of Deposit
Entered information into Federal Reserve Wire Machine
Handled IRA Reporting Errors, required mandatory distributions and dealt with any IRA related issues
March 1989 to October 1995 Position: New Accounts
Job Responsibilities:
Opened New Accounts
Selling of traveler’s checks and government bonds
Issued Certificates of Deposits and Individual Retirement Accounts February 1985 to March 1989
Position: Proof Department
Job Responsibilities: Primary responsibilities were to run all teller work that came through the bank to make sure it balanced. This was done by running it though the proof machine and then at the end of the day bundling it all together to send to the Federal Reserve, balancing out the entire bank and entering required information into computer system.
Wal-Mart Retail Store
Date Employed: 1992-1994
Position Held: Cash Office-part time (evenings)
Job Responsibilities:
Worked in cash office doing deposits and balancing cash drawers Hornsby Department Store
Dates Employed: 1979-1985
Job Responsibilities:
Worked at customer service desk-taking back returns and working with customer concerns/complaints
Worked in cash office doing deposits and balancing of cash drawers
Worked Cash Drawer
Education:
Graduated High School in 1980
Supervisory course through EAP, conducted by Department of Family Services
Customer service classes, held by Home State Bank Representative--"Give the Customer a Pickle"; Not Everyone gets a Trophy, it's okay to be the Boss
BVS courses which include but not limited to:
1. How to Deal with the Angry Customer
2. How to say “No”
3. Being a Notary
4. FDIC Insurance
5. How to Work with Different Personalities
6. Class on what you can and can’t ask an individual when interviewing them and how to ask open ended questions. Also learned aspects of the interviewing process.
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