Customer Service Assistant Manager

Cynthia Tafolla

Retail management Oxnard, CA **036

************@*****.*** (805)- 248 -4903

Motivated self-starter with professional training in business. Experienced and persuasive communicator fluent in Spanish and able to develop a rapport with clients through attentive and prompt services.

Operations Manager -restaurant manager

Casa Ruiz Peruvian restaurant - Moorpark, CA

January 2020 to Present

At Casa Ruiz restaurant manager responsibilities included, setting up and managing POS system, hiring and training employees. Making the schedule along with cleaning and maintenance of the restaurant. I am also a chef and waitress. I designed marketing events and flyers. Set up charities and partnerships with local companies. I managed all aspects of the money and social media such as Instagram, Facebook, Twitter and Yelp. Organized pay roll, took disciplinary actions. I have been blessed to be apart of Casa Ruiz because it expanded my knowledge in all aspects of the food and customer service industry behind the scenes and Infront.

Assistant Manager

Claire's - Camarillo, CA

July 2019 to Present

Micro Manage employees & daily paper work

scheduling employees accordingly to everyones availability

building and securing customer relationships

setting performance standards

multitasking through out the day

responsive to all employees at any time

taking on shifts that’s aren’t able To be covered

nightly paperwork

handling deposits

efficiently finishing all my tasks within my shift etc.

My job included:

Inventory

Customer service

Handling money

Receptionist

Cleaning

Learning all the products

Training with vendors

Marketing and promoting on Instagram

Pinpoint Connections

September 2016 to June 2019

Beauty concierge / Makeup Artist- Oxnard, CA

Maintained efficient workflow in the absence of the manager.

Learned multitasking skills and took gas orders record, process, and deliver orders

Entrusted to handle high volumes of cash with 100% accuracy each shift.

Store manager

Styles for Less - Ventura, CA

September 2015 to January 2016

Fostered a fun and pleasant environment while leveraging communication skills to upsell products and reach monthly quota.

Secured customer loyalty by presenting positive interactions and a sense of urgency to meet all customer's needs and ensured satisfaction, along with up selling products and communicating product value.

Open store daily, created weekly schedules for the store team of roughly fifteen employees.

Coordinated with team mates and worked together in order to meet job objectives such as sale quotas.

Assistant Store manager

Sally's Beauty Supply

January 2013 to July 2015

Motivated sales, encouraging employees to meet quotas and push store membership cards.

Shipment orders as well as scheduling all employees by their appropriate availability.

Making sure I had good knowledge of the store rules and product knowledge.

Opening store, Closing store and banking at the end of the day.

Securing relationships with each customer.

REFERENCES UPON REQUEST.

Education

Oxnard college - Oxnard, CA

Business marketing certificate( currently )

Paul Mitchell The School Santa Barbara - Santa Barbara, CA

Ventura College - Ventura, CA

Criminal justice

Thousand Oaks High School - Thousand Oaks, CA High school diploma

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