Customer Service Personal Assistant

Tondra Cooper

**** ***** ***.

Long Beach, Ca. **805

Experience

Sept 2018 - Current

Child Care Monitor

The Dream Catcher Foundation

Los Angeles, CA.

Case Management, Visitation Supervisor, Transportation, Prepare S.I.R.'s, Incident/Accident, AWOL, and Police reports. Prepare files, dispense/monitor medication, and note hourly behaviors. Maintain order, cleanliness, the safety and security of the clients, and premises. Jun 2014 - Current

L.P. Agent

Michaels Arts and Crafts

Southgate, CA.

Internal and external investigations, apprehend, detain, and prosecute shoplifters. Cash, credit/gift card fraud investigations and audits, lighting and alarm inspections, customer service. May 2012 - Feb 2015

Tutor

Century Villages

Long Beach, CA.

One on one tutoring, individual and group counseling, activity/playground supervision, create and participate in various games/activities. Document progress and behavior, as well as any special circumstances. Office duties, food service/prep., and cleaning. Report student's academic, and behavior progress. Parental and staff meetings. Jan 2010 - Sep 2011

Personal Assistant

L.A. County IHSS

Hawthorne, CA.

Assist in medication issuance, clothing, house duties, and everyday living activities. Transport client to and from appointments, pharmacy, and errands. Nov 2009 - Jun 2010

L.P. Investigator

Toys R Us

Montebello, CA.

Initiate and conduct internal and external investigations, CCTV surveillance, audits, customer service, apprehension, detention, and prosecution of shoplifters, credit card and gift certificate, fraud investigation, cash office monitoring, emergency response, ORC contact source, alarm and lighting inspections.

Sep 2009 - May 2010

Behavioral Specialist

I.A.B.A

Los Angeles, CA.

Assist clients with daily, independent living skills...hygiene, shopping, interviewing skills, meals, outings, and appointments. Teach and demonstrate, proper etiquette in public places. Medication and feeding assistance, transportation, and hourly observation reports. Sep 2005 - May 2008

Lead L.P. Detective

TJMaxx

Fountain Valley, CA

Camera and video set-up and surveillance, internal and external investigations, audits, and customer service. Alarm and lighting checks, apprehend, detain, and prosecute shoplifters, report writing, court testification.

Apr 2005 - Dec 2005

Revenue Agent

L.A. County Animal Control

Carson, CA.

Revenue Services Enforce, and collect fees for licensing, and vaccinations, P/U, transport, and euthanize; dead, injured, and ill animals, customer service, travel, and computer input.

Education

Jan 2017 - Current

Human Services

Certification

L.B. City College

Long Beach, CA

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