Schenika S. Wilks

**** ***** ****** ************, ** 19111 215-***-**** adseab@r.postjobfree.com EDUCATION UNIVERSITY OF TECHNOLOGY, JAMAICA

Bachelor of Arts in Apparel Design, Production and Management, November 2018 TEFL PROFESSIONAL DEVELOPMENT INSTITUTE

Certificate in Teaching English as a Foreign Language, October 2018 GARMEX HEART ACADEMY, JAMAICA

Certificate in Plan and Organize Events, June 2015 EXPERIENCE Canadian International Educational Organization, Guangzhou, China English Teacher – Gemdale Canadian Kindergarten, March 2019 – December 2020

• Planned and executed interactive lessons and created ESL games for students ages 3-7 to aid in the development of non-cognitive skills.

• Conducted monthly evaluation to assess student knowledge of curriculum and implemented new learning strategies for developmental goals.

• Developed math and literacy skills through various instructional methods for example storytelling songs, outdoor activities, and structured games to stimulate learning.

• Fostered warm and nurturing environment conducive to developing creative skills and self-expression.

Sutherland Global Services, Kingston, Jamaica

Customer Service Associate, October 2017- May 2018

• Resolved customer inquiries by providing information on a wide range of company products/services including shipping, payments, account information and fraud.

• Led initiatives to implement department wide best practices to achieve increased productivity using data analysis tools and reporting.

• Recorded pertinent information based on customer interaction during live calls, chats, and emails, to improve customer relationship and efficiency with other team members. COMPUTER

Planning and Event Coordinator (Freelance), Kingston, Jamaica Consultant (Weddings, Concerns, Fashion Shows, etc.) May 2016 – January 2019

• Primary source of contact and lead liaison for intimate to large weddings. Performed menu planning, floor plan design, logistics and effective onsite event management for several large-scale weddings.

• Coordinated with vendors, clients, and venue staff; communicated the agenda and itineraries for the event to meet strict timelines.

• Created event timelines and schedules which help arrange, organize, and customize each specific event.

SKILLS Proficient in Microsoft Office Suite, intermediate using Adobe Creative Suite. Strong analytical skills, effective negotiator, adept in gaining insights, and building strategic partnership with team members.

ACTIVITIES

University of Technology Style Club - 2017-2018 Club Vice President Enthusiastic for all things art and travel

ESL Student Tutor, China 2020-2022