Meltrice Washington

Chicago, IL *****

adsea0@r.postjobfree.com

+1-312-***-****

A highly motivated, goal-oriented professional with extensive front of the house in back of the house excellent customer service skills experience. A strong desire to positively impact a business's operations environment. Immediately seeking opportunities for growth and development within a company. Competitive by nature with a strong work ethic. Good communicator with a willingness to learn.

Authorized to work in the US for any employer

Work Experience

Food Service Worker

University Hospitals - Chicago, IL

February 2021 to Present

Performs a wide range of duties involved with preparing and/or serving foods and beverages in one or more of a variety of food service environments. May perform such duties as preparing salad items, hot foods, and/or cold foods, and/or assisting in the preparation of bakery items, as appropriate to the position.

Utility Steward

Hilton Hotel - Chicago, IL

May 2019 to Present

• Properly operate all machines in the house (boxing machine, burnishing machine, glass crusher machine, all dish machines, etc.).

• Do not operate any machine without following the safety procedures and without wearing the right equipment (dust mask, goggles, gloves etc.).

• Sweep and mop all floors in kitchens or in back of the house area. Use the “wet floor” sign.

• Check and refill all kinds of dispensers (soap, gloves, napkins, etc.).

• Maintain all dish machines (water, chemicals and cleanliness).

• Check garbage cans and change bags when needed or requested.

• Provide equipment for kitchens, room service, banquets, restaurant and bars at all times.

• Clean switzer, kettles and deep fryers when needed or requested.

• Keep kitchens, dish area, walk-ins, halls and stairs swept and mopped when needed or requested.

• Collect tarnished silverware and hand it in to your supervisor.

• When lifting & moving equipment, do it the right way only. Ask for help if you are not sure.

• When doing garbage, make sure to leave a clean area.

• Always leave a clean area to the next person (clean and empty dish machine, empty garbage cans, empty bottle crates etc.)

• Report unusual situations to your supervisor (leaks, broken items etc.)

• Check ice machines for cleanliness.

• Follow the weekly silver polishing program.

• Clean all ovens and grills properly. Use the right chemicals and follow safety procedures.

• Clean walls, tiles and drains when needed or requested.

• All health and sanitation code requirements must be met at all times.

• Clean fridges and freezers when needed or requested.

• All glassware, chinaware, silverware and hollowware will be washed and stored only in assigned racks, stacked no higher than six feet and always on dollies.

• Front of the house linen will never be used for any cleaning jobs. Only designated rags will be used.

• All spills will be cleaned as they happen, and “wet floor” sign will be posted to prevent accidents.

• Brooms and mops will always be put back to a designated area called “mop station.”

• All stewards are responsible for safe working conditions. Potentially unsafe situations or environments must be corrected or shown to your supervisor immediately.

• Assist cooks in plating dishes or cleaning equipment when needed or requested

• Wipe down all counters and surfaces (shelves, tops, bottoms, posts, etc.)

• Prepare butter, creamers and lemons for the banquets.

• Prepare salt, pepper and sugar for the banquets.

• Brew coffee and clean coffee machine.

• Supply and maintain coffee break room.When the bar need help I serve liquor Lead Utility Steward

The McCormick Place - Chicago, IL

June 2011 to Present

Oversee stewards in organizing and storing equipment in proper areas

• Coordinate with stewards in cleaning pantry areas & kitchens

• Oversee stewards in back of house breakdown areas for banquet functions

• Coordinate and oversee stewards with ware washing

• Breakdown equipment, leftover food, & dirty dishes from event

• Assists Catering Management team with special events as needed with staff, culinary support

• Keep track of inventory

• Scheduling

• Train new stewards/steward supervisors/When the bar need help I serve liquor Customer Service Representative

Bank of America - Chicago, IL

September 2015 to May 2018

• Managed customer accounts

• Conducted customer service surveys

• Handled reservations

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Created call center scripts

• Assisted customers via live chat

• Collected and documented orders

• Responded to inquiries and issues

• Responsible for troubleshooting applications

Cashier

McDonalds - Chicago, IL

January 2009 to August 2010

• Take orders for food and beverage items and verify orders before punching them into the system

• Provide customers with information on add-ons and upsize availability in a bid to upsell food items

• Provide customers with order time and payment information and process cash and credit card transactions

• Tender change and receipts to customers and guide customers about where and when to pick up their orders

• Pack prepared orders and ensure that all condiments such as sauces and ketchup are put in the bag

• Tally cash drawers at the end of each shift and ensure that any discrepancies are promptly seen to and resolved

• Ascertain that sufficient change is available at the beginning of each shift

• Clean and maintain the counter area and workstations and assist the management with inventory control and stock ordering duties

• Listen to and proactively respond to customers' complaints and suggestions with a view to ensure customer loyalty and repeat business

Education

Diploma

Community Youth H.S - Chicago, IL

2008

Skills

• Catering

• Cooking

• Food Preparation

• Kitchen Management Experience

• Banquet Experience

• Upselling

• Restaurant Experience

• Serving Experience

• Supervising Experience

• Retail Sales

• Food Production

• Culinary Experience

• Leadership

• Management

• Hospitality

• Food Safety

• POS

• Bussing

• Stocking

Certifications and Licenses

ServSafe

February 2017 to February 2023

Food service

Additional Information

On-Premise Basset Alcohol certificate

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