Loan Processor Customer Service

Internal

LORRAINE (BUNNY) CORBIN

*** ***** ****** ***** · West Columbia · South Carolina · 29170

***********@*****.*** · 803-***-****

OBJECTIVE

My objective is to gain a position that allows for future advancement and professional growth. This position would also allow me to maximize my Mortgage Processing, Customer Service Skills, Sales, Mortgage Loan Servicing and Leadership abilities.

QUALIFICATIONS

• Well versed in most of all FNMA/FHLMC, FHA/VA, Conventional, Non Conforming/Jumbo, Construction Loans, USDA/RHS guidelines

• Self-starter who can be self-directed when required with the ability to elicit and accept direction when appropriate with proven leadership skills

• Educator to others when needed and always keeps positive attitude

• Self- motivator without needing any direction most of the time.

• 18 years of experience in Mortgage as Loan Officer, Mortgage Broker and Loan Processor.

• 8 years 3rd party collection experience

• 12 years bartending experience

• 30 plus years in sales

COMPUTER SKILLS

Advanced skill level in all areas of: Microsoft Office Suite: Word, Outlook, PowerPoint, Internet Explorer, FNMA Desktop Underwriter (DU), FHLMC Loan Prospector (LP), Calyx Mortgage Origination Software, Encompass Mortgage Origination Software, FiServ, Citrix Server, Unifi Mortgage Processing Software

PROFESSIONAL EXPERIENCE

MORTGAGE LOAN PROCESSOR, WYNDHAM CAPITAL MORTGAGE 10-12-2020 TO 09-01-2022

• Verifies required loan documentation for approved loan applications.

• Verifies all required support materials, such as, titles, and floods to ensure the files ready for closing.

• Contacts customers to collect and review additional information as necessary.

• Collects and reviews all conditions placed in loan before submitting to underwriting.

• Orders title and collects credit card information for upfront fees for appraisal and credit report

• I’ve been in the top quarterly awards since I came to Wyndham and was top processor in August 2021.

Mortgage Loan Processor IV, TD Bank 3-24-2014 to 10-09-2020

• The Loan Processor IV is primarily responsible for providing support to the lending areas by reviewing the accuracy of mortgage loans from conditional approval to closing.

• Verifies required loan documentation for approved loan applications.

• Verifies all required support materials, such as, titles, and floods to ensure the files ready for closing.

• Contacts customers to collect and review additional information as necessary.

• Provides support to customers, branches, and lending staff as needed.

• May train new branch personnel.

• Tests new systems and documentation software.

• Collects and reviews all conditions placed in loan before submitting to underwriting. Internal

• Orders title and collects credit card information for upfront fees for appraisal and credit report

• Orders appraisals

GMS Funding LLC 06-2002 to 03-2014

• Mortgage Broker generating own business for company as 1099 employee

• Cold calling and referrals to create application for purchases or refinances

• Gathered all required income documentation needed to obtain Conditional Approval.

• Once all documents in, I reviewed before submitting to a lender for review.

• Called customers to obtain more information or provide a clear to close.

• Went over all documents with borrower before closing and would 90% of the time be at the closing with all customers.

• Job changed to processor full time for entire company in 2010 as W2 employee. Once I received all income documents from Loan Officers, I was responsible for running approvals on whatever product applied for. AUS, LP or FHA. Provide FHA case numbers for FHA loans.

• Once I locked rate for the borrower, I would send loan to the lender at that time if all documents were in the file. I dealt with 5 different lenders at this time.

• If no other documents were needed after underwriting, I would present file back to the Loan Officer to call the borrower and prepare for closing.

• Helped with preparing closing packages.

EDUCATION

Midlands Technical College -2013

Major: Medical Terminology

Emphasis in EMT Certificate

AWARDS/ACKNOWLEDGEMENTS/CERTIFICATIONS

• TD Bank –

TD Bank WOW Award – March 2018

SAFE National Mortgage Licensing – NMLS #211242

Top Producer 12 out 12 months 2020, 2019, 2018

Met or Exceed Monthly/Quarterly Production Goals

Wyndham Capital: Quarterly Winner all 4 quarters in 2021 and first two quarters of 2022

REFERENCES AVAILABLE UPON REQUEST

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