Laura Diegel

Office Manager

Baltimore, MD *****

adse88@r.postjobfree.com

+1-443-***-****

Hard-working, experienced Administrative Assistant focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative. I have done A/P A/R, Bookkeeping. I have Supervised, Motivated, and Monitored team performances.Set budgets/targets, Maintained detailed documentation of product development, Identified new business opportunities. Overall saved the company money.I am a people person, work well independently or in a group setting. I am a fast learner, retain information well, very detailed oriented. Always Professional.

Work Experience

Office Manager

Finzer Roller of Maryland

June 2008 to April 2011

Greeting Customers

Achieved high customer satisfaction for all customers. Dealt with Company's getting the best price possible.

Collaborated with Co-Workers and Departments to ensure the delivery of efficient, high-quality products

Consistently recognized by management for providing superior customer service.and service.

Head Cashier/ Helping of Brides and Grooms and all Yia Yia's Bakery Inc - White Marsh, MD

February 2003 to October 2008

of their wishes for that

special day

• Was in charge of all Cashiers, Any Refunds, Complaints, Also any Compliments. Worked with the Family, in helping them decide, on all the things that are to be considered for a wedding cake, And there is a lot to be

considered. Flavors, fillings. and colors. And that is just the beginning.So attention to detail is a must.

Delivery Driver

Blooming Basket Flowers - Millersville, MD

June 1999 to August 2003

Severna Park Md, Arnold Md, delivered 3 news papers every night. except for Maryland Gazzette was Wens day and Saturday's the other two were 7 days a week. Never miss one day ! That is great accomplishments in my eyes. Never had one complaint! Team Lead

Traditional FloorCovering Inc - Columbia, MD

July 1995 to September 2001

Columbia, Maryland

Accounts Payable/Receivable

• Was in charge of ordering and paying all invoices for all materials needed from all the Sub-Contractors working on Ryland Homes. Worked one on one with all Sub- Contractors, and ordered what they needed to finish Customers homes by deadline.

*Created repeat business by developing long-term relationships with regular customers Promoted to Team Lead after only 3 months in position.

• Resolved guest complaints.

Newspaper Delivery Driver

Washington Times - Severna Park, MD

March 1993 to November 2000

Delivery of Washington Times to private Residents in Severna Park Md ( Anne Arundel County) Newspaper Delivery Driver

Baltimore Sun Newspaper - Baltimore, MD

June 1992 to August 1999

Between 2am and no later than 7:30am. If it ever happens. I would slip a small note saying there were technical difficulties with the printing press, or if waiting on votes, or important information that people are waiting for, always aiming to please the customer! Concierge/ Banquet server

Annapolis Lowes Hotel - Annapolis, MD

April 1990 to August 1994

Customer service, concierge, and Banquet Servers for big private party's ex. Pink Lady Ball I was one of the head Banquet Servers.

Veterinary Assistant/Receptionist

Huffard Animal Hospital

May 1988 to November 1991

Front Desk, Greeting patient's, assisting veterinarian with all aspects that come with helping in the operating room. Customer service and customer relations. Education

Associate in Business and Management, Biology, Medical Terminology, Medical Transacriptions

Anne Arundel Community College - Arnold, MD

March 1993 to September 1996

High School Diploma

North Caroline High School - Denton, MD

1987

Skills

• Account Management (7 years)

• Cashier (5 years)

• CASHIERING (5 years)

• ordering (6 years)

• satisfaction (2 years)

• Front Office (10+ years)

• Bookkeeping (5 years)

• Account Management (10+ years)

• Real Estate

• Quickbooks

• Billing (6 years)

• Accounts Payable (7 years)

• Payroll (3 years)

• Receptionist (10+ years)

• Scheduling (5 years)

• Microsoft Excel

• Data Entry

• Accounts Receivable

• Human Resources

• Microsoft Office

• Office Management

• accounting

• Word

• Outlook

• Typing (10+ years)

• Marketing

• Banquet Experience

• Product Development

• Event Planning

• Veterinary Assistant

• Forklift

• Customer service

• Microsoft Publisher

Certifications and Licenses

Driver's License

Food Handler Certification

Non-CDL Class C

Additional Information

Skills

• Strong communication skills and • Perform well in high-demand, fast- customer focus. paced environments

• Excellent verbal communication • Excellent organization and

• Fast learning coordinating skills

• Committed to 100% client • Supply ordering and inventory satisfaction control

• Strong communication skills

Keywords

• Account Management, Client Relations, Communication Skills,

• Computer Literate, Computer Proficient, Always Continuing Education

• Creative Problem Solving. Scheduling, Training, Cash Handling. Head Cashier

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