Service Representative Reservation Specialist

Mandisa Robinson

Monza, Greater Portmore,

St. Catherine.

Tele: 1-876-***-****, 876-***-****

Email: ******************@*****.***

CAREER OBJECTIVE

To enhance my skills in the delivery of customer service and be part of an effective team to contribute towards the success of a dynamic organization.

WORK EXPERIENCE:

Customer Service Representative (August 2021-March 20222) IBEX Global

● Take inbound and outbound calls to solve customer queries to products purchased on Amazon, Inc.

Customer Service Representative (July 2019- March 2020) Jamaica Agent Services, 58 Half-Way Tree uRoad, Kingston 5

● Take inbound and outbound calls to solve customer queries to products purchased on Amazon, Inc Front Office Trainee (Nov 2017-March 2018)

Reservation Specialist, Receptionist, PBX Agent, Night Auditor The Cardiff Hotel & Spa

● Accurately entering guest’s information to aid in check in and out maneuvers.

● Monitoring switchboard and transferring calls to the appropriate departments.

● Receiving and entering details for guest’s future reservations. Library Assistant (Nov 2017-March 2018)

HEART College of Hospitality Services

● Printing, Laminating and Photocopying documents for students and faculty.

● Assisting students and faculty with all Information technology related matters.

● Sorting and re-shelving returned books periodicals and materials.

● Maintain computer databases used by faculty and students. Sales Representative, Promoter, Cashier, Receptionist, PBX Agent (May 2018- Aug 2018) Back to School Books and Office Supplies/White Rain Publishing

● Sorting and re-shelving books and stationaries.

● Printing and Photocopying documents for customers and office use.

● Assisting customers with the task of finding the books and stationaries on their booklist.

● Filing documents in accordian file and filing cabinet accordingly.

● Going into schools and on the streets promoting books written by White Rain Publishing.

● Coordinate sales days for books and stationeries at different venues.

● Operate the Tele/Fax Machine daily and Preparing Invoices and Receipts for customers.

● Reconcile Takings at the end of the day.

EDUCATION

NVQJ Front Office Agent Level II Certificate (2017-2018) HEART College of Hospitality Services,

African Cultural Renaissance Movement-ACRM (2016-2017) CSEC Passes

English -III

Social Studies -III

SEMINAR, CONFERRENCE AND WORKSHOPS

● Employability Skills Workshop

SKILLS

● Communication Skills

● Writing Skills

● Employability Skills

EXTRA-CURRICULAR ACTIVITIES AND AWARDS

● First Aid Certificate & CPR Certificate

● Employability Skills Certificate

● Top Female Performer in Front Office Level II

REFERENCES

Mr. Queuei Brown, International University of the Caribbean 876-***-**** Mr. Gavin Jackson, Jamaica Constabulary Force, 876-***-**** Mr. Reginald Nugent, Independent Business Consultant, 876-***-****. ************@*****.*** Mandisa Robinson

Monza Greater Portmore,

St. Catherine.

Tele: 1-876-***-****

Email: ******************@*****.***

Re: Human Resource Manager

March 30, 2022

Dear Sirs,

I am writing to express interest in seeking employment within your organization as a Customer Service Representative.

I am confident that I can perform the job effectively and I am willing to attend to clients with politeness and professionalism. The position fits very well with my education, experience, and career interests. Your company has an excellent reputation and was highly recommended to me as an employer. I am self-motivated and a strong believer of respect for self and towards others. It is my earnest desire to work within an organization in which I will be able to contribute to its continued success. Should I be given the opportunity; I will be committed to providing exemplary service to your organization. I am positive in my outlook, and this will be an opportunity for me to gain more experience to further my personal development and add value to your business. I have attached a detailed resume which will summarizes my background, qualifications, and experience. I look forward to the interview to further discuss my suitability for the job. I am available at a mutually convenient time; and I look forward to a favourable response. Thank you for your time and consideration.

Yours Respectfully,

Mandisa Robinson

Contact this candidate