Customer Service Administrative Assistant

Kitty R. Carr

**** ** ****** *** ******, Kansas *6616 785-***-**** ****************@*****.***

WORK EXPERIENCE

Administrative Assistant, The Gardens at Aldersgate 3/2022 - present

• Schedule interviews, conduct interviews and hiring process

• Perform background checks and check certifications

• Prepare for orientation and conduct orientation

• Take monthly minutes and prepare minutes

• Order office supplies and keep machines running properly

• Prepare weekly staffing reports

• Assist in updating time sheets when needed

• I assist the HR Director when needed

Accounting Specialist II – Supervisor, City of Topeka 2012-2021

Audit daily deposits

Request purchase orders for invoices to be paid

Audit daily deposits from employees, file and send deposit to the bank

Audit test results for, journeyman, masters and general contractors

Issue new general contractor licenses and trade licenses

Process all annual licensing renewals by checking the paper work for completion, verifying continuing education hours provided, posting the renewal payment and mailing out the new license

Provide courteous and helpful assistance to all internal and external customers

Assisted in building a computer program for City users

Supervise Office Specialist

Office Specialist, City of Topeka 2005-2012

Schedule inspections for all field inspectors; print daily schedules

Issue trade and homeowner permits

Maintain and track certificate of occupancy status for current projects

Assist walk-up customers at the front counter with licensing and permit requests

Billing Clerk – Part time, YRCW Company 2009-2012

Adjust bill of lading to include extra service charges such as notify before delivery, guaranteed delivery service, hazmat surcharges, or applicable discounts

Customer Service Analyst, Payless ShoeSource Corp Headquarters 2002-2004

(Call Center)

Support store associates with an assortment of issues including, technical support, human resources, marketing, loss prevention

Assist customers with incidents and complaints occurring in a store

Place on-line orders for Payless.com customers

Collaborate with other departments to provide quality customer service

I also worked at Sprint PCS in their Call Center for 1.5 years as a Retention Specialist

ADDITIONAL SKILLS and ABILITIES

Lawson financial software, Cityworks work management software, Kiva inventory management software

Microsoft Office software

Proficient typing and 10-key skills

Rational decision making ability, proven track record in identifying financial saving opportunities

Exceptional customer service experience

Contact this candidate